I recently moved into a new apartment, and decided to cancel my internet and cable service with Comcast because my new room mate could probably get a better deal as a new customer.
I called over a week ago, and set everything to be canceled for the 31st of August - the day I moved out. So in the middle of moving, I realize I have a voice mail from my now former landlord saying that the new tenant is trying to set up the cable and internet but I haven't canceled my service yet. I called back, and it was late so I left a voice mail for my landlord saying that I had done it and maybe the new guy tried to get service before I had taken care of it.
Come today, I get a call from my landlord again saying that no, the service still isn't canceled. So I call up Comcast and have the following conversation.
Me: duh
Lisa: First girl, heavy indian accent. Normally I don't care about accents, but I could barely even hear her to begin with, the accent made things more difficult.
G2: Second girl, no accent. There's about 30 seconds of dead silence between everything she says to the point I keep checking to see if I'm disconnected.
Me: *follows endless menu tree*
Lisa: Thank you for calling comcast, how can I help you?
Me: Hi, I called about a week ago to have all my services canceled on Aug 31st, and it doesn't look like my service ever got canceled.
Lisa: What is your account number?
Me: *account number*
Lisa: Try that again?
Me: *more slowly account number*
Lisa: Let's try that one more time.
Me: *Account number again, even more slowly so that she can hear me*
Lisa: Please hold.
Me: *waits about 3 minutes*
Lisa: Sorry, we were having technical difficulties.
Me: That's OK.
Lisa: So how can I help you.
Me: I called about a week ago to have all my services canceled on Aug 31st, and it doesn't look like my service ever got canceled.
Lisa: Ok. We'd like you to stay as a customer, we can give you a discount if you like.
Me: That's ok, I don't need to. I'm moving and someone else is taking care of the cable and internet.
Lisa: Someone else is taking care of it?
Me: Yes, I don't need to have the service any more. I needed it canceled four days ago. I already called about it over a week ago.
Lisa: So you don't want the service any more.
Me: NO. I already called about it. It was scheduled to be canceled on the 31st - that never happened. So I need you to cancel it ASAP.
Lisa: So you don't want me to cancel then?
Me: Yes. Please. It was already supposed to have been done.
Lisa: Just let me verify your information, what is the address of the account?
Me: *gives address*
Lisa: Ok, please hold.
*waits ten minutes on hold*
G2: Thank you for calling Comcast, how may I help you?
Me: *surprised at this new person that came from nowhere* Hi, I called about a week ago to have all my services canceled on Aug 31st, and it doesn't look like my service ever got canceled.
G2: Ok, can I have the addresss on the account?
Me: *gives address*
G2: Is there any way we can convince you to stay on, we can offer you a different deal.
Me: No, again, I'm moving and my room mate is taking of cable and internet. I already called a week ago and scheduled everything to be shut off on the 31st of august. Nothing was ever shut off. I need it shut off asap.
G2: So can I ask what the reason is for you discontinuing service?
Me: I'm moving. The service is supposed to be off already. Comcast never canceled my account like it was supposed to.
G2: And when do you want your service terminated?
Me: I need it off now! ASAP! It was supposed to have been turned off on the 31st! I called last week about this.
G2: OK, I have your account terminated for today. Is there anything else?
Me: I'm not going to be billed for those few days I was provided service that was supposed to have been disconnected, am I?
G2: Well, when did you call before?
Me: Last week!
G2: And what day did you initially want the service turned off?
Me: *feeling like a broken record* AUGUST 31st!
G2: Ok, I adjusted your billing to reflect having canceled the service on the 31st. Anything else?
Me: No. thank you. *click*
I called over a week ago, and set everything to be canceled for the 31st of August - the day I moved out. So in the middle of moving, I realize I have a voice mail from my now former landlord saying that the new tenant is trying to set up the cable and internet but I haven't canceled my service yet. I called back, and it was late so I left a voice mail for my landlord saying that I had done it and maybe the new guy tried to get service before I had taken care of it.
Come today, I get a call from my landlord again saying that no, the service still isn't canceled. So I call up Comcast and have the following conversation.
Me: duh
Lisa: First girl, heavy indian accent. Normally I don't care about accents, but I could barely even hear her to begin with, the accent made things more difficult.
G2: Second girl, no accent. There's about 30 seconds of dead silence between everything she says to the point I keep checking to see if I'm disconnected.
Me: *follows endless menu tree*
Lisa: Thank you for calling comcast, how can I help you?
Me: Hi, I called about a week ago to have all my services canceled on Aug 31st, and it doesn't look like my service ever got canceled.
Lisa: What is your account number?
Me: *account number*
Lisa: Try that again?
Me: *more slowly account number*
Lisa: Let's try that one more time.
Me: *Account number again, even more slowly so that she can hear me*
Lisa: Please hold.
Me: *waits about 3 minutes*
Lisa: Sorry, we were having technical difficulties.
Me: That's OK.
Lisa: So how can I help you.
Me: I called about a week ago to have all my services canceled on Aug 31st, and it doesn't look like my service ever got canceled.
Lisa: Ok. We'd like you to stay as a customer, we can give you a discount if you like.
Me: That's ok, I don't need to. I'm moving and someone else is taking care of the cable and internet.
Lisa: Someone else is taking care of it?
Me: Yes, I don't need to have the service any more. I needed it canceled four days ago. I already called about it over a week ago.
Lisa: So you don't want the service any more.
Me: NO. I already called about it. It was scheduled to be canceled on the 31st - that never happened. So I need you to cancel it ASAP.
Lisa: So you don't want me to cancel then?
Me: Yes. Please. It was already supposed to have been done.
Lisa: Just let me verify your information, what is the address of the account?
Me: *gives address*
Lisa: Ok, please hold.
*waits ten minutes on hold*
G2: Thank you for calling Comcast, how may I help you?
Me: *surprised at this new person that came from nowhere* Hi, I called about a week ago to have all my services canceled on Aug 31st, and it doesn't look like my service ever got canceled.
G2: Ok, can I have the addresss on the account?
Me: *gives address*
G2: Is there any way we can convince you to stay on, we can offer you a different deal.
Me: No, again, I'm moving and my room mate is taking of cable and internet. I already called a week ago and scheduled everything to be shut off on the 31st of august. Nothing was ever shut off. I need it shut off asap.
G2: So can I ask what the reason is for you discontinuing service?
Me: I'm moving. The service is supposed to be off already. Comcast never canceled my account like it was supposed to.
G2: And when do you want your service terminated?
Me: I need it off now! ASAP! It was supposed to have been turned off on the 31st! I called last week about this.
G2: OK, I have your account terminated for today. Is there anything else?
Me: I'm not going to be billed for those few days I was provided service that was supposed to have been disconnected, am I?
G2: Well, when did you call before?
Me: Last week!
G2: And what day did you initially want the service turned off?
Me: *feeling like a broken record* AUGUST 31st!
G2: Ok, I adjusted your billing to reflect having canceled the service on the 31st. Anything else?
Me: No. thank you. *click*
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