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So I was in Best Buy to buy some blank media. They were out so I found an associate to see if there was more available.
While he was helping me another associate came to him asking about a laptop a customer wants to buy.
To quote the customer: "I need a high-end gaming laptop for my (pre-teen) son. A friend of mine can get me one for $500 and I'm wondering if I can get it here"
I didn't mind waiting a few minutes. She specified that it needed "graphics ability" and the ability to play music. Can you say completely new to computer shopping?
Her son said he wanted only for basic game playing, then spurts out a list of the newest games out there. Basic my rear.
They're telling the customer that the lest she'll be able to spend is $800 but for a good gaming machine, especially on a laptop, at least $1500. Not unreasonable. She's still insisting her friend can get her a top of the line laptop for under $500.
They go back and fourth for a few minutes. She's insisting that the $1500 laptop can be sold to her for $500 since her friend can get her one for $500. I'm tired of this so I pipe in "The laptop is most likely stolen for that price. Can we continue on with the media?".
The lady was speechless and when we got to he counter to see if more media was available (and the customer was out of ear range) the rep thanked me for the comment they were not allowed to make.
ANd, to the lady I spent 10 minutes waiting at the check out. The check out is not the place to play 20,000 questions about guitar hero. You should have covered that with the sales reps since cashiers are not normally the most knowledgeable on these matters (I said usually, some do know their stuff). Also, this game will NOT make your son the next rock star. Although I do have to admit it , the cashier was pretty smooth to be able to sell an extended warranty on a VIDEO GAME. I don't trust extended warranties, but this customer deserved it with all of her ignorance.
While he was helping me another associate came to him asking about a laptop a customer wants to buy.
To quote the customer: "I need a high-end gaming laptop for my (pre-teen) son. A friend of mine can get me one for $500 and I'm wondering if I can get it here"
I didn't mind waiting a few minutes. She specified that it needed "graphics ability" and the ability to play music. Can you say completely new to computer shopping?
Her son said he wanted only for basic game playing, then spurts out a list of the newest games out there. Basic my rear.
They're telling the customer that the lest she'll be able to spend is $800 but for a good gaming machine, especially on a laptop, at least $1500. Not unreasonable. She's still insisting her friend can get her a top of the line laptop for under $500.
They go back and fourth for a few minutes. She's insisting that the $1500 laptop can be sold to her for $500 since her friend can get her one for $500. I'm tired of this so I pipe in "The laptop is most likely stolen for that price. Can we continue on with the media?".
The lady was speechless and when we got to he counter to see if more media was available (and the customer was out of ear range) the rep thanked me for the comment they were not allowed to make.
ANd, to the lady I spent 10 minutes waiting at the check out. The check out is not the place to play 20,000 questions about guitar hero. You should have covered that with the sales reps since cashiers are not normally the most knowledgeable on these matters (I said usually, some do know their stuff). Also, this game will NOT make your son the next rock star. Although I do have to admit it , the cashier was pretty smooth to be able to sell an extended warranty on a VIDEO GAME. I don't trust extended warranties, but this customer deserved it with all of her ignorance.
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