I wanted to list this under sucky customers, but thought it should be under this thread instead. In customer service, the prices of things, as we all know, do not always stay the same, and much of the time, the prices go up. Thankfully, many customers understand this, but you have the asshats who will try to get what they don't deserve, or try to get you to turn back the clock.
When I worked for Bellsouth as an operator, the biggest aggravation for me were the customers who would call to interrupt someone's line because they were too impatient to wait for that other person to finish up their conversation. At the time, it cost the customer 75 cents to do it, which was much of the time, not a big deal to many. What was terrible about this though was ninety-five per cent of these calls were from children, and sometimes it was at times you would think they were supposed to be in bed asleep.
Sometimes, the calls would be from pay phones, and you would deal with the argumentive customers rants with "I shouldn't have to pay for that service!" Most would try to bill the party they were interrupting, or try billing to another number, which usually was not theirs. It was annoying doing that, because to me, interrupting someone's line is rude and impolite, especially if you're just doing it for the hell of it.
Years later, the rate I last saw was.......$9 to interrupt someone's line! Later on, when I was in customer service, I dealt with customers who were outraged about their bill having this charge. "All I did was interrupt someone's line! How dare you bill a charge like that!" My reply much of the time was, "Sir, the operator advised you of this charge, plus the rate is that high as a way to discourage people from interrupting a line due to the excessive complaints by customers." The complaints usually were due to these kids who thought it was a neat thing to do, interrupting someone's line because it was fun. My advice is....control your children!
I think price hikes also go for things like cigarettes and booze. The people out there that put these items ahead of their families and other priorities are the first ones to bitch about how it's becoming unaffordable to smoke and drink.
Gasoline is another story. We need it and that keeps going up. Can't really do anything about that one.
When I worked for Bellsouth as an operator, the biggest aggravation for me were the customers who would call to interrupt someone's line because they were too impatient to wait for that other person to finish up their conversation. At the time, it cost the customer 75 cents to do it, which was much of the time, not a big deal to many. What was terrible about this though was ninety-five per cent of these calls were from children, and sometimes it was at times you would think they were supposed to be in bed asleep.
Sometimes, the calls would be from pay phones, and you would deal with the argumentive customers rants with "I shouldn't have to pay for that service!" Most would try to bill the party they were interrupting, or try billing to another number, which usually was not theirs. It was annoying doing that, because to me, interrupting someone's line is rude and impolite, especially if you're just doing it for the hell of it.
Years later, the rate I last saw was.......$9 to interrupt someone's line! Later on, when I was in customer service, I dealt with customers who were outraged about their bill having this charge. "All I did was interrupt someone's line! How dare you bill a charge like that!" My reply much of the time was, "Sir, the operator advised you of this charge, plus the rate is that high as a way to discourage people from interrupting a line due to the excessive complaints by customers." The complaints usually were due to these kids who thought it was a neat thing to do, interrupting someone's line because it was fun. My advice is....control your children!
I think price hikes also go for things like cigarettes and booze. The people out there that put these items ahead of their families and other priorities are the first ones to bitch about how it's becoming unaffordable to smoke and drink.
Gasoline is another story. We need it and that keeps going up. Can't really do anything about that one.
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