Ten steps to never dealing with DHL again.

[d962831]

Step one: package is ordered
Step two: package is "delivered"

During step two DHL guy comes up to door with package, THROWS it at the door causing a loud bang and everyone in the house to jump. We rush to the door to see the guy peeling out and gunning it up the street (yes there were kids outside). We look at the package, one corner has been completely caved in. The door has a MASSIVE dent in it from where it was struck.

Step three: realize we need a new door because this one f'ed up now.
Step four: call DHL, explain the situation, demand they pay to fix the door (not to unreasonable right? Their guy busts the door they pay for it by taking it out of his paycheck.)
Step five: DHL tries to jerk us around and basically flat out refuses to pay and then hangs up on us.
Step six: get pissed, get angry, get evidence. Take photos of damage, put them on the computer and send them along with an email to the head office.
Step seven: Head office tries to deny responsibility, though not as well as the local office.
Step eight: call again the next day explain we're sick of being jerked around and are willing to take it to court if they don't cover the cost of a new door.
Step nine: they cave, we recieve a check in the mail and get a new door.
Step ten: email CEO, explain entire ordeal and why we will no longer be using them and tell him in no uncertain terms to pull the pathetic act of employee's together and get his head out of his ass.

[Parrothead]

What was in the box? And I'm sorry about the crap DHL gave you.

[d962831]

that's a bit annoying to, the box had some new plates in it as well. Thankfully DHL weren't the ones to package it so it was loaded with padding and didn't end up getting broken, plus it didn't fall far as the dick-head delivery guy threw it at the bottom of the door.

[MadMike]

I've had only one dealing with DHL myself, and it was one two many. I've had very few, if any problems with all the others -- UPS, FedEx, and even the good old US Postal Service. I think I posted it on here somewhere, but "DHL" is too short to search on.

The short version is, the company that "fixed" my son's shitty Acer laptop used DHL, and they kept trying to deliver it in the morning, even after I told them that no one would be home before 3:00, and after they said they'd wait until after 4:00 to deliver it.

After the third time they tried to deliver it too early, I ended up going over there and picking it up myself. On the box was a huge, bright pink sticker that said "Deliver after 16:00."

[draggar]

DHL is horrible. They're the only company that I've known who would refuse to pick up a package AFTER it was called in and accepted.

[d962831]

so are we all in agreement?
DHL reeks of EPIC FAIL... all in favor say "I"
...I

[marty]

Oh yeah. I saved up some money over the summer (yes, I count every single penny), and bought a nice Creative 4gb Zen Plus. I got it on eBay, for 80 bucks, much less than it sells retail. They sent it DHL. What does DHL do when they get to my apartment? They leave it in front of the door. In an apartment complex that rents out to, as a vast majority, college students. They didn't even knock, because I had been sitting in the living room that morning and they left it there sometime during that time period.

Apparently DHL doesn't believe that people will just take your shit. This was a week after a bunch of cars had been broken into in broad daylight and someone had their place broken into, was tied up, and robbed (one of the reasons we got the hell out of there.)

[blas]

I don't think I've heard of DHL? I guess I should consider myself lucky. Is that an acronym for something?

[d962831]

I don't think I've heard of DHL? I guess I should consider myself lucky. Is that an acronym for something?

you are very lucky. I don't know what the official acronym is, but mine is Demonic Hell Legion. They certainly act demonic toward people...

[Trayol]

Thankfully I've never had to use DHL's services. The only times I've ever had a packaged delivered, UPS did so quite expuisitely.

I'd like to second the down with DHL, up with UPS.

[marasbaras]

Defers Heavy Lifting

My advice to anyone with an option to ship things: use either UPS Ground, FedEx Air, USPS Priority Mail, or USPS Express mail.

I ran a small mail order business for a while and tried DHL, FedEx Ground, FedEx Air, etc. FedEx ground is ex-RPS and it sucks. DHL ... well, it's the worst.

FedEx Air is a totally separate entity from FedEx Ground. FedEx Air is high-grade all the way. FedEx Ground lost half of our packages (12" x 12" x 18" ... hard to lose).

While many people complain about the USPS, they do a very good job. We NEVER had a mail piece lost. Same with UPS Ground and FedEx Air.

The rest, worthless. The employees ... totally suck. Sure, there are exceptions, but those companies are infected with jerks from the top to the bottom.

[Capt Jack Sparrow]

here is Wikis' take on DHL

http://en.wikipedia.org/wiki/Dhl

[XCashier]

I don't think I've heard of DHL?

http://www.dhl.com/splash.html

The coin shop almost always used USPS or UPS. FedEx on rare occasion. They never used DHL, though I saw DHL forms in the shipping area. I guess they tried them once and weren't happy. I can tell you that our UPS man was always careful with our deliveries and most professional, and he would've been appalled at the behavior of the DHL driver in the original post..

Interesting how many people have bad things to say about DHL. Why they're still in business, I have no idea.

[Bella_Vixen]

Interesting how many people have bad things to say about DHL. Why they're still in business, I have no idea.

Good point.

I see this the same way I see any competition:cell phone providers, cable providers, landline phone providers, even different car makers.

If you love one, and all the others really do completely suck, how can they stay in business?

[hawkchick11]

Sadly, the company I work for uses DHL.. hopefully they go to UPS or FedEx after the contract runs out.