Two weeks ago I set up a new internet account, and ordered a modem along with it. Last week I got a phone call saying it was all good to go but they couldn't ship the modem until it's been payed for (the account is on a bill-me-later type basis). So I payed over the phone and they said it would take about 3 days.
Day 4 arrived and no modem... it was a weekend so I waited until Monday of this week to call (when the sales department would be open). According to dispatch, the modem hadn't been payed for. According to sales, it had.
It took about half an hour of "I'll just transfer you to sales so you can pay that" and "I'll transfer you to dispatch to see what the problem is" before I encountered somebody who knew what they were doing and checked the checkbox that tells dispatch it's been paid for.
So here we are, three days after that (and a week late) and I'm online!
(also I nearly missed the delivery, I got home to find a courier there filling in a sorry-i-missed-you-now-you-have-to-get-to-our-depot-tomorrow-or-we'll-send-your-package-back card)
Day 4 arrived and no modem... it was a weekend so I waited until Monday of this week to call (when the sales department would be open). According to dispatch, the modem hadn't been payed for. According to sales, it had.
It took about half an hour of "I'll just transfer you to sales so you can pay that" and "I'll transfer you to dispatch to see what the problem is" before I encountered somebody who knew what they were doing and checked the checkbox that tells dispatch it's been paid for.
So here we are, three days after that (and a week late) and I'm online!
(also I nearly missed the delivery, I got home to find a courier there filling in a sorry-i-missed-you-now-you-have-to-get-to-our-depot-tomorrow-or-we'll-send-your-package-back card)
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