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My brother has either the best of the worst job. He's the guy who cancels your credit card. 
He started getting into the habit that the second a customer says they are even considering cancelling, he'll set up the cancellation. It's usually like this
BB=Big brother
SC= YOu know
SC=.... You know, perhaps I'll just cancel my credit card!
BB=Okay
SC= Huh?
BB= I've typed in all the cancellation information. All I need to do is read your our disclaimer. Once you agree to that, I'll just click the button and we'll all be done.
This usually calms them down.
See my brother is in the amazing position of customer service and cancellation. He has no obligation at all under his contract to try to keep customers. He just fixes problems and cancels cards. He doesn't really like talking about his job, but he did give me a great story the other day.
CW= Coworker
Ring Ring
CW= *accepts call* That credit card company that promises no hassle
SC=I want to cancel my card!
CW= Alrighty. Now before I cancel your card I have to read you this disclaimer statement.
SC= I don't have nice for to listen to that. CANCEL MY CARD! *hangs up*
We're all waiting for the next person to get her. I'm curious to see how she'll react to "Well your file says you didn't have the disclaimer read to you."
He started getting into the habit that the second a customer says they are even considering cancelling, he'll set up the cancellation. It's usually like this
BB=Big brother
SC= YOu know
SC=.... You know, perhaps I'll just cancel my credit card!
BB=Okay
SC= Huh?
BB= I've typed in all the cancellation information. All I need to do is read your our disclaimer. Once you agree to that, I'll just click the button and we'll all be done.
This usually calms them down.
See my brother is in the amazing position of customer service and cancellation. He has no obligation at all under his contract to try to keep customers. He just fixes problems and cancels cards. He doesn't really like talking about his job, but he did give me a great story the other day.
CW= Coworker
Ring Ring
CW= *accepts call* That credit card company that promises no hassle
SC=I want to cancel my card!
CW= Alrighty. Now before I cancel your card I have to read you this disclaimer statement.
SC= I don't have nice for to listen to that. CANCEL MY CARD! *hangs up*
We're all waiting for the next person to get her. I'm curious to see how she'll react to "Well your file says you didn't have the disclaimer read to you."
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