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I had the misfortune to line up behind this SC at a dollar store yesterday. She was trying to buy a suitcase, it scanned at $24.95 (which is the price on the catalog, the shelf tag, and a tag on the case itself).
The players: SC (Suitcase Crazy), A and B (both CSRs. A and B are their first initials assuming their nametags were accurate)
SC (looking at screen): "Twenty five dolla? That not right! The other girl said it was nineteen!"
B: "Which other girl?"
SC: "The blond girl."
B (shouting, because A was not far enough away to justify using the PA) "Hey A, did you tell this woman this suitcase is nineteen dollars?"
A: "No. Why would I do that?"
SC: "Not her, the other girl, walking around."
B: "There are only two females working here today, you already said it wasn't either of us."
SC: "No, outside, in the street! I saw the other girl with the suitcase and asked about it, she said it was nineteen dolla!"
Basically this SC took the word of somebody who not only didn't work there but wasn't even in the store, and probably didn't buy her suitcase at that particular store.
The players: SC (Suitcase Crazy), A and B (both CSRs. A and B are their first initials assuming their nametags were accurate)
SC (looking at screen): "Twenty five dolla? That not right! The other girl said it was nineteen!"
B: "Which other girl?"
SC: "The blond girl."
B (shouting, because A was not far enough away to justify using the PA) "Hey A, did you tell this woman this suitcase is nineteen dollars?"
A: "No. Why would I do that?"
SC: "Not her, the other girl, walking around."
B: "There are only two females working here today, you already said it wasn't either of us."
SC: "No, outside, in the street! I saw the other girl with the suitcase and asked about it, she said it was nineteen dolla!"
Basically this SC took the word of somebody who not only didn't work there but wasn't even in the store, and probably didn't buy her suitcase at that particular store.
in case anyone's interested.
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