I went grocery shopping about six days ago. I gave my atm/debit card to my husband to go buy some pizza slices at the stand while I packed up our stuff since he had left his wallet at home.
All's good.
Until today, when I needed to put gas in the car and I realized my card's not in my wallet. Okay, so hubby brought it home with him... I t hink
Can we find it?
Nope.
So I call to report it lost and the following ensues. I actually started crying I was so frustrated.
M: Yes, my name is AnqeIiC Demise, calling in to report my credit union card stolen. That'd be D-E-M-I-S-E, A-N-Q-E-I-I-C.
G: Thank you. Now can I have the last four digits of the card you want to cancel.
M: If I had that information, I'd give it to you, but given the card's not here...
G: Well, can I have the last four digits on the recipt?
M: The recipt was wrapped around the card, so I don't have it.
G: Okay, can I have the four digits on the recipt, m'am?
M: ..... No. I don't have the recipt.
G: Well, you can find the last four dig--
M: IF I HAD THE RECIPT, I WOULD GIVE IT TO YOU BUT IT IS MISSING.
G:..... sorry m'am...
M: Its okay.
G: So, which card do you want to report stolen?
M: Mine.
G: Which one? There are two here.
M: I only have one under my name. Please don't cancel my husband's card as we need it to put gas in my car.
G: We don't have one under your husband's card, just AnqeIic Demise, which one do you want to cancel?
M: -baffled- I only have one debit card in my name. The one ending in XXXX is my husband's card.
G: I don't see one under your husband's name, but I see two on your name. Maybe one is old?
M: .... I've only had one card.
G: So do you want me to cancel both cards?
M: I only have one card.
G Which one do you want to
M: None of them are under Ama No Kagaseo?
G: No.
M: I just don't want you canceling his card on accident. We opened the account on my name at first.
G: What's it ending in?
M: XXXX
G: Do you want me to cancel that one?
M: Don't cancel the one ending in XXXX, its my husband's card.
G: Which?
M: MY HUSBAND'S CARD.. you know, the little plastic card with his name on it, ending in XXXX? DONT CANCEL THAT ONE.
G: w---
M: For God's sake, just cancel them both!
G: Okay. And what's your name?
M: -fuming and trying not to cry now- ANQEIIC DEMISE... -sniffles and spells it out in a slightly raised, though frustrated tone of voice-
G: That's AnqeIic with two I's?
M: .....-stares at the phone- ... yes.
G: AnqeIic Demise, right?
M: -trying not to strangle the phone- Yes. That's my name. -repeats it again, with proper pronounciation-
G: Angelic Demise?
M: No. AnqeIic Demise.
G: and your mailing address.
M: -repeats it-
G: and your phone number?
M: xxx.xxx.xxxx
G:ma'am, we need to type it in and I can't understand you.
M: -crying now- for god's sake, its xxx. xxx. xxxx
G: -long silence- okay, thank you.
------
The whole time, my husband sat there in disbelief at how many times I had to repeat myself to make Guy understand what was going on. I understand, really, I do, the sucky part of stupid company scripts. But.. you know.... if your brain weren't on auto-pilot and stuck on scripting, maybe you'd LISTEN to what was going on and not make the person at the other end of the line frustrated.
Especially when it comes to something as sensitive as.. I don't know.. stolen or lost credit/atm/debit cards.
-sigh-
Props to him for not being an ass, though.
All's good.
Until today, when I needed to put gas in the car and I realized my card's not in my wallet. Okay, so hubby brought it home with him... I t hink
Can we find it?
Nope.
So I call to report it lost and the following ensues. I actually started crying I was so frustrated.
M: Yes, my name is AnqeIiC Demise, calling in to report my credit union card stolen. That'd be D-E-M-I-S-E, A-N-Q-E-I-I-C.
G: Thank you. Now can I have the last four digits of the card you want to cancel.
M: If I had that information, I'd give it to you, but given the card's not here...
G: Well, can I have the last four digits on the recipt?
M: The recipt was wrapped around the card, so I don't have it.
G: Okay, can I have the four digits on the recipt, m'am?
M: ..... No. I don't have the recipt.
G: Well, you can find the last four dig--
M: IF I HAD THE RECIPT, I WOULD GIVE IT TO YOU BUT IT IS MISSING.
G:..... sorry m'am...
M: Its okay.
G: So, which card do you want to report stolen?
M: Mine.
G: Which one? There are two here.
M: I only have one under my name. Please don't cancel my husband's card as we need it to put gas in my car.
G: We don't have one under your husband's card, just AnqeIic Demise, which one do you want to cancel?
M: -baffled- I only have one debit card in my name. The one ending in XXXX is my husband's card.
G: I don't see one under your husband's name, but I see two on your name. Maybe one is old?
M: .... I've only had one card.
G: So do you want me to cancel both cards?
M: I only have one card.
G Which one do you want to
M: None of them are under Ama No Kagaseo?
G: No.
M: I just don't want you canceling his card on accident. We opened the account on my name at first.
G: What's it ending in?
M: XXXX
G: Do you want me to cancel that one?
M: Don't cancel the one ending in XXXX, its my husband's card.
G: Which?
M: MY HUSBAND'S CARD.. you know, the little plastic card with his name on it, ending in XXXX? DONT CANCEL THAT ONE.
G: w---
M: For God's sake, just cancel them both!
G: Okay. And what's your name?
M: -fuming and trying not to cry now- ANQEIIC DEMISE... -sniffles and spells it out in a slightly raised, though frustrated tone of voice-
G: That's AnqeIic with two I's?
M: .....-stares at the phone- ... yes.
G: AnqeIic Demise, right?
M: -trying not to strangle the phone- Yes. That's my name. -repeats it again, with proper pronounciation-
G: Angelic Demise?
M: No. AnqeIic Demise.
G: and your mailing address.
M: -repeats it-
G: and your phone number?
M: xxx.xxx.xxxx
G:ma'am, we need to type it in and I can't understand you.
M: -crying now- for god's sake, its xxx. xxx. xxxx
G: -long silence- okay, thank you.
------
The whole time, my husband sat there in disbelief at how many times I had to repeat myself to make Guy understand what was going on. I understand, really, I do, the sucky part of stupid company scripts. But.. you know.... if your brain weren't on auto-pilot and stuck on scripting, maybe you'd LISTEN to what was going on and not make the person at the other end of the line frustrated.
Especially when it comes to something as sensitive as.. I don't know.. stolen or lost credit/atm/debit cards.
-sigh-
Props to him for not being an ass, though.
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