I was taking the banking to the business customers window at the bank yesterday, and I overheard this woman.
Firstly, she went to the CLEARLY MARKED 'Business customers only' window when there were two other free windows.
Secondly-
She was trying to do something with an account she's had a while, and as she;s had it a while her signature has changed a bit. Mine did that. When I was sorting out a payment agreement with my bank they noticed my signature had changed in the 5/6 years I've had the account. I didn't mind, it was sorted fairly quickly.
But she...
HER: Of course it's changed! I took out this account a good twenty years ago!
Teller: I understand. I'm going to have to ask you some security questions...
Her: It was twenty years ago!
T: Can you tell me where you were living?
Her: Well... *my city*, of course! This is TWENTY YEARS AGO!
T: Hmm, close enough. What's your mothers maiden name?
Her:... This is TWENTY YEARS AGO!
T: I still need your mothers maiden name.
Her: Oh...
I was thinking- would you rather they just let anyone with a different signature access your account just because they were shouting that it was twenty years ago they took the account out? I will expect in another few years my bank to go... 'Um, your signatures changed. Can we ask you a few security questions please?'
Firstly, she went to the CLEARLY MARKED 'Business customers only' window when there were two other free windows.
Secondly-
She was trying to do something with an account she's had a while, and as she;s had it a while her signature has changed a bit. Mine did that. When I was sorting out a payment agreement with my bank they noticed my signature had changed in the 5/6 years I've had the account. I didn't mind, it was sorted fairly quickly.
But she...
HER: Of course it's changed! I took out this account a good twenty years ago!
Teller: I understand. I'm going to have to ask you some security questions...
Her: It was twenty years ago!
T: Can you tell me where you were living?
Her: Well... *my city*, of course! This is TWENTY YEARS AGO!
T: Hmm, close enough. What's your mothers maiden name?
Her:... This is TWENTY YEARS AGO!
T: I still need your mothers maiden name.
Her: Oh...
I was thinking- would you rather they just let anyone with a different signature access your account just because they were shouting that it was twenty years ago they took the account out? I will expect in another few years my bank to go... 'Um, your signatures changed. Can we ask you a few security questions please?'
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