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Read this one on another forum.
Yesterday we had a problem in a particular office. It all stemmed from a particular person (we'll call her Lashonda) not doing what she was supposed to and causing problems with the database. Everything was entered under the wrong office location. When I tell her what she needs to do to correct the problem she starts screaming that she did nothing wrong, the problem is mine, the computer messed up, and I need to fix it. Yet I can clearly see from the database that no.. she didn't enter things correctly.
Lashonda finally caves in and asks "How the F*** am I supposed to F***'n know that this wasn't the right F***'n office?"
Me "Oh I don't know.. maybe by the fact that everything on your screen says office A, not office B??"
She hangs up on me after that one.
Later that day I get a 3 way call from the central office manager (we'll call her Rene) with Lashonda asking what was going on. I explain what the problem was and the necessary steps that Lashonda needed to take to correct it. Lashonda insists that she did everything correctly and that I was rude and unhelpful. When Rene asks about that I quoted to her what Lashonda asked before I told her how she should have realized she was entering things wrong.
To this Lashonda replies "Thats a lie, you honky, I never said that!"
Rene, "Thank you for your help. Lashonda, stay on the line."
Today I find out that Lashonda doesn't work there anymore. She was basically given the "we take racism seriously here, and its not tolerated" speech.
Yesterday we had a problem in a particular office. It all stemmed from a particular person (we'll call her Lashonda) not doing what she was supposed to and causing problems with the database. Everything was entered under the wrong office location. When I tell her what she needs to do to correct the problem she starts screaming that she did nothing wrong, the problem is mine, the computer messed up, and I need to fix it. Yet I can clearly see from the database that no.. she didn't enter things correctly.
Lashonda finally caves in and asks "How the F*** am I supposed to F***'n know that this wasn't the right F***'n office?"
Me "Oh I don't know.. maybe by the fact that everything on your screen says office A, not office B??"
She hangs up on me after that one.
Later that day I get a 3 way call from the central office manager (we'll call her Rene) with Lashonda asking what was going on. I explain what the problem was and the necessary steps that Lashonda needed to take to correct it. Lashonda insists that she did everything correctly and that I was rude and unhelpful. When Rene asks about that I quoted to her what Lashonda asked before I told her how she should have realized she was entering things wrong.
To this Lashonda replies "Thats a lie, you honky, I never said that!"
Rene, "Thank you for your help. Lashonda, stay on the line."
Today I find out that Lashonda doesn't work there anymore. She was basically given the "we take racism seriously here, and its not tolerated" speech.
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