Yesterday I dropped into Kroger - hey, my store doesn't sell Dr Pepper, okay? Nor does it sell stuff like pens, paper, razors, etc.
So I get in line with my stuff. One lady is freaking out because her coupons didn't scan to 39 cents, they scanned to 38, or something equally stupid. The next lady wanted cigarettes, and the cashier was pretty slow in getting them. Actually, really slow, since she grabbed the wrong ones first, then went back to get them again.
Then the cashier yelled out to the customer if they wanted X cigarettes. The customer said "What?". The cashier yelled out again, then the customer responded.. then the cashier said "I can't hear you" and motioned for her to walk to the next register. Of course, in a noisy store, neither of them could hear each other, and the cashier wound up getting pretty pissed off and slamming her hand on the counter.
Finally, the cashier is getting the right cigs for the customer, the customer makes a comment about how Kroger always sticks the slowest cashiers on express (... express was closed, we were in the next line), and I made a comment back along the lines of "I work at X grocery across the street, she's not doing bad at all given the circumstances... but admittedly I'm here because my store doesn't sell this stuff". Customer told me "Oh I love shopping there" and we BS'd for a minute.
The SE reared her horns and went off on both of us about how she could hear us talking about how much we "hate shopping here and prefer to go across the street", and kept cutting us off when we tried to explain that no, she didn't hear what she thought she heard, and I kept trying to tell her that I WORKED AT THE STORE ACROSS THE STREET... and was still shopping at the competition!
I don't think I've ever come so close to losing my temper with a service worker before, she couldn't get it through her f*cking head that I was actually defending her to begin with.
I've shopped in there before wearing my Whole Foods shirt, and the same employee made a snide remark to me before... then asked what my store paid cashiers ($10.25/hour to start, Kroger starts at $7.50 here and doesn't have half the benefits that we have), then she remarked "Well at least we're union and have secure jobs!" and gave me a dirty look.
I'm thinking I need to have a little talk with the manager in that store.. although judging by how crappy the store looks in general, I doubt they'll care much.
So I get in line with my stuff. One lady is freaking out because her coupons didn't scan to 39 cents, they scanned to 38, or something equally stupid. The next lady wanted cigarettes, and the cashier was pretty slow in getting them. Actually, really slow, since she grabbed the wrong ones first, then went back to get them again.
Then the cashier yelled out to the customer if they wanted X cigarettes. The customer said "What?". The cashier yelled out again, then the customer responded.. then the cashier said "I can't hear you" and motioned for her to walk to the next register. Of course, in a noisy store, neither of them could hear each other, and the cashier wound up getting pretty pissed off and slamming her hand on the counter.
Finally, the cashier is getting the right cigs for the customer, the customer makes a comment about how Kroger always sticks the slowest cashiers on express (... express was closed, we were in the next line), and I made a comment back along the lines of "I work at X grocery across the street, she's not doing bad at all given the circumstances... but admittedly I'm here because my store doesn't sell this stuff". Customer told me "Oh I love shopping there" and we BS'd for a minute.
The SE reared her horns and went off on both of us about how she could hear us talking about how much we "hate shopping here and prefer to go across the street", and kept cutting us off when we tried to explain that no, she didn't hear what she thought she heard, and I kept trying to tell her that I WORKED AT THE STORE ACROSS THE STREET... and was still shopping at the competition!
I don't think I've ever come so close to losing my temper with a service worker before, she couldn't get it through her f*cking head that I was actually defending her to begin with.
I've shopped in there before wearing my Whole Foods shirt, and the same employee made a snide remark to me before... then asked what my store paid cashiers ($10.25/hour to start, Kroger starts at $7.50 here and doesn't have half the benefits that we have), then she remarked "Well at least we're union and have secure jobs!" and gave me a dirty look.
I'm thinking I need to have a little talk with the manager in that store.. although judging by how crappy the store looks in general, I doubt they'll care much.
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