I have literally had it up to here with the cable company. I've posted many times about their shenanigans....most of it was when I had their cable tv and Internet bundle.....now I still suffer....
My modem goes out at least two or three times a month and I have to call tech support.
My modem was out Tuesday night. I called tech support and had to troubleshoot with the automated voice lady. They connect you to a real person if it doesn't get resolved after a few minutes. I was told there was an outage and it would take a few hours. Ok fine, I figured I'd just go without and try again Wednesday.
Wednesday morning, my modem was still out. I called and was actually sent right to a real person. I explained the situation, and the rep said he'd reset my modem, but said "It probably won't work, I'm going to dispatch a tech to your apartment, now just so you're aware, this is going to cost anywhere between $70 and $100...."
I cut him off, because thankfully, my modem lights came back and the Internet was back. So it was a problem on THEIR end, not mine.
Then he started rambling about deals and upgrades, which I don't want, I already pay way too damn much for Internet anyway. I was polite, said no, and hung up.
Now today I cannot pay my bill on the phone. I pay ALL my bills online and the cable one is the only one I pay by phone. They changed the way you pay online, and I cannot do it. I don't own stamps and I don't want to drive 10 miles to pay at the building.
I tried 3 times today to pay my bill. They said "Transaction declined due to maintenance and because the card has been declined."
Um. No. I just got paid today. Besides that, there is ALWAYS money in my bank account. I know we've all heard it from SCs before, but I swear on everything that is holy and good, I am NEVER flat broke to where I can't pay my bills.
I just paid my credit card bill today. They took my payment. WTF?
I'm going to try ONCE more tomorrow to pay my bill on the phone, with both cards (I tried my credit card too, that one was declined as well). If it's denied, I'm going to have no choice than to drive to their building and just pay there, otherwise I'll be late in payment.
I cannot believe this shit. I really hate this company and the shit they pull. If Clearwire served my area, you can bet I'd drop the cable company like a bad habbit. I can't wait until I can get Clearwire.
Urge to be an SC rising. If my cards are declined again tomorrow, please God, give me the strength NOT to waltz into that building and cause a scene.
My modem goes out at least two or three times a month and I have to call tech support.
My modem was out Tuesday night. I called tech support and had to troubleshoot with the automated voice lady. They connect you to a real person if it doesn't get resolved after a few minutes. I was told there was an outage and it would take a few hours. Ok fine, I figured I'd just go without and try again Wednesday.
Wednesday morning, my modem was still out. I called and was actually sent right to a real person. I explained the situation, and the rep said he'd reset my modem, but said "It probably won't work, I'm going to dispatch a tech to your apartment, now just so you're aware, this is going to cost anywhere between $70 and $100...."
I cut him off, because thankfully, my modem lights came back and the Internet was back. So it was a problem on THEIR end, not mine.
Then he started rambling about deals and upgrades, which I don't want, I already pay way too damn much for Internet anyway. I was polite, said no, and hung up.
Now today I cannot pay my bill on the phone. I pay ALL my bills online and the cable one is the only one I pay by phone. They changed the way you pay online, and I cannot do it. I don't own stamps and I don't want to drive 10 miles to pay at the building.
I tried 3 times today to pay my bill. They said "Transaction declined due to maintenance and because the card has been declined."
Um. No. I just got paid today. Besides that, there is ALWAYS money in my bank account. I know we've all heard it from SCs before, but I swear on everything that is holy and good, I am NEVER flat broke to where I can't pay my bills.
I just paid my credit card bill today. They took my payment. WTF?
I'm going to try ONCE more tomorrow to pay my bill on the phone, with both cards (I tried my credit card too, that one was declined as well). If it's denied, I'm going to have no choice than to drive to their building and just pay there, otherwise I'll be late in payment.
I cannot believe this shit. I really hate this company and the shit they pull. If Clearwire served my area, you can bet I'd drop the cable company like a bad habbit. I can't wait until I can get Clearwire.
Urge to be an SC rising. If my cards are declined again tomorrow, please God, give me the strength NOT to waltz into that building and cause a scene.
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