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I've been lurking on this site for several months laughing at all the stupid things you all have had to endure. Trust me, there are days when I don't know whether to laugh or cry at the sheer idiocy of our customers but what drew me out of lurkdom is what I witnessed yesterday at my favorite Subway. Not so much sucky as annoying, I guess.
One of the recurring themes I've noticed is that SC's do not like to read and make things so unbelievably difficult on themselves and of course the person waiting on them. I've never witnessed this firsthand while out and about so I knew I had to share with you all.
I walked into my favorite Subway and got in line. This elderly lady was sitting down and it appeared as though she could be waiting for someone to bring her sandwich to her. Apparently she was in line and told me so and since I'm not a rude person I said okay. She gets up and waits in line until it's her turn. It's now her turn to order and the first thing out of her mouth is "What is this special you're running?" Now Subway is not subtle about advertising the sandwich of the day. Hell, there are posters everywhere all you need to do is OPEN your eyes.
Since yesterday was Wednesday, Turkey was the special. She proceeds to order a footlong Tuna sub. I notice she has in her hands two coupons. I'm standing about 3-4 feet behind her and I can read the coupon that very clearly states, Buy One Footlong Sandwich and Get Another Footlong Sandwich of Lesser or Equal Value for $0.99. Nowhere on this piece of paper does the word FREE appear. This lady says to the Sandwich Artist, "I get one free right"? WTF? No, the SA says, You get it for $0.99. The lady starts arguing with her and demands that the SA read her the coupon. She does and guess what? The word FREE does not magically appear. She finally realizes that she isn't going to win this one and proceeds to order the next sandwich.
Now, I have to say I was getting a little irritated because I was hungry and I had no patience with this woman who was taking FOREVER to order. Of course since she had two coupons she had to order two more sandwiches. Damn, how much does she eat? Anyway, the SA asked her what the next sandwich was and she says, "Meatloaf". Again, WTF? This is not an option and the SA tells her they do not have meatloaf, does she mean Roast Beef? No, Meatloaf and starts pointing feverishly to the board. "Meatloaf, meatloaf just look at the board". I finally have to step in and help my lovely SA out. "It's MEATBALL, ma'am, MEATBALL". "Oh, she says looking defeated, "I don't feel well today". Jesus, you've got to be kidding me.
To end this already too long post I was finally helped by the other SA, got my tasty sandwich and was on my way. Thanks to this site, I'm becoming a crusader for abused employees everywhere. If I see stupidity or suckiness, I will step in and offer help. If nothing else, I make faces at the offending SC behind their back and hopefully the employee gets a laugh out of it.
*MOD EDIT - To remove derogatory references to the elderly.
One of the recurring themes I've noticed is that SC's do not like to read and make things so unbelievably difficult on themselves and of course the person waiting on them. I've never witnessed this firsthand while out and about so I knew I had to share with you all.
I walked into my favorite Subway and got in line. This elderly lady was sitting down and it appeared as though she could be waiting for someone to bring her sandwich to her. Apparently she was in line and told me so and since I'm not a rude person I said okay. She gets up and waits in line until it's her turn. It's now her turn to order and the first thing out of her mouth is "What is this special you're running?" Now Subway is not subtle about advertising the sandwich of the day. Hell, there are posters everywhere all you need to do is OPEN your eyes.
Since yesterday was Wednesday, Turkey was the special. She proceeds to order a footlong Tuna sub. I notice she has in her hands two coupons. I'm standing about 3-4 feet behind her and I can read the coupon that very clearly states, Buy One Footlong Sandwich and Get Another Footlong Sandwich of Lesser or Equal Value for $0.99. Nowhere on this piece of paper does the word FREE appear. This lady says to the Sandwich Artist, "I get one free right"? WTF? No, the SA says, You get it for $0.99. The lady starts arguing with her and demands that the SA read her the coupon. She does and guess what? The word FREE does not magically appear. She finally realizes that she isn't going to win this one and proceeds to order the next sandwich.
Now, I have to say I was getting a little irritated because I was hungry and I had no patience with this woman who was taking FOREVER to order. Of course since she had two coupons she had to order two more sandwiches. Damn, how much does she eat? Anyway, the SA asked her what the next sandwich was and she says, "Meatloaf". Again, WTF? This is not an option and the SA tells her they do not have meatloaf, does she mean Roast Beef? No, Meatloaf and starts pointing feverishly to the board. "Meatloaf, meatloaf just look at the board". I finally have to step in and help my lovely SA out. "It's MEATBALL, ma'am, MEATBALL". "Oh, she says looking defeated, "I don't feel well today". Jesus, you've got to be kidding me.
To end this already too long post I was finally helped by the other SA, got my tasty sandwich and was on my way. Thanks to this site, I'm becoming a crusader for abused employees everywhere. If I see stupidity or suckiness, I will step in and offer help. If nothing else, I make faces at the offending SC behind their back and hopefully the employee gets a laugh out of it.
*MOD EDIT - To remove derogatory references to the elderly.
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