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And the thing is, I don't know if he's even my customer!
This happened today and I was the poor SOB to deal with it.
I come into work at 3pm and clock in. There's a car with the lights turned on and engine running. Thinking it belongs to a guest, I leave it be figuring the guest was about to leave and popped back into the hotel to grab something. No biggie, right?
5 Hours later, the car is still there, still with it's lights on and still with the engine running. I go out to investigate as it has not gotten dark yet. The doors are all locked and there's a receipt for a car rental agency (but I can't read any of the details) in the back seat (yeah... not smart but fortunate for me) so I call their 1-800 line and chat with the CSR, the conversation idly shifts over to customerssuck.com and I recommend her going there. She says she would investigate it later. Victory for spreading the joy! But she can't legally tell me who the car belongs to. That's all right, they get phone numbers, right? I get put on hold and listen to nice 80s rock music while she calls the numbers included in her database.
Half an hour later, I'm still with Enterprise being routed this way and that. I learn that the car hasn't been stolen (thank Dog) or, that if it has, then no one has reported it yet but all they can do is keep calling. I thank her and the others (I've spoken to 4 different very nice CSRs in the period of the half hour) and wish them a good night.
Tomorrow we're going to call a wrecker to come out and tow the car because no one has been out to it since. I can't find anyone in my database that has a red car (I, unfortunately, scared the pants off the only people in the hotel with a red car but they were nice about it and said I was just trying to be helpful).
What do you guys think, is there anything else I can do?
This happened today and I was the poor SOB to deal with it.
I come into work at 3pm and clock in. There's a car with the lights turned on and engine running. Thinking it belongs to a guest, I leave it be figuring the guest was about to leave and popped back into the hotel to grab something. No biggie, right?
5 Hours later, the car is still there, still with it's lights on and still with the engine running. I go out to investigate as it has not gotten dark yet. The doors are all locked and there's a receipt for a car rental agency (but I can't read any of the details) in the back seat (yeah... not smart but fortunate for me) so I call their 1-800 line and chat with the CSR, the conversation idly shifts over to customerssuck.com and I recommend her going there. She says she would investigate it later. Victory for spreading the joy! But she can't legally tell me who the car belongs to. That's all right, they get phone numbers, right? I get put on hold and listen to nice 80s rock music while she calls the numbers included in her database.
Half an hour later, I'm still with Enterprise being routed this way and that. I learn that the car hasn't been stolen (thank Dog) or, that if it has, then no one has reported it yet but all they can do is keep calling. I thank her and the others (I've spoken to 4 different very nice CSRs in the period of the half hour) and wish them a good night.
Tomorrow we're going to call a wrecker to come out and tow the car because no one has been out to it since. I can't find anyone in my database that has a red car (I, unfortunately, scared the pants off the only people in the hotel with a red car but they were nice about it and said I was just trying to be helpful).
What do you guys think, is there anything else I can do?
The car is running! Run in and tell desk clerk (moi) who informs the guest that she had been trying to figure out who owned the car all day! (his car info is then added to the reg. sheet)
the next time you have to call them...
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