I put this in Sightings because it was a conversation I had with my boss last night.
Since this is his last week on our shift, I think he finally got over being mad at me for quitting training, cuz he's talking to me again. Woot....
Anyway, I was telling him about last weekend, how I had no Internet and how eventually a tech had to come over and install a new modem and whatnot...
My boss said "Ya know, you really need to stand up for yourself. If they charge you for that modem, call them up and give them Hell. Really, if you throw a big enough fuss and even threaten to go to Clearwire or whatever, they'll take it off your bill. Plus, you shouldn't even have to pay for that kind of thing anyway. You're renting the equipment. And if you didn't break it, you shouldn't have to pay for it. It was probably old. Tell them the reason you are renting the equipment is so that you DON'T have to pay to get it fixed when it's their problem. Seriously, just call and fight the charges and if they won't work with you, throw a fit. Charter will do anything to keep customers from going elsewhere."
I kind of understand what he meant, but I don't want to throw a tantrum or demand anything.
Since this is his last week on our shift, I think he finally got over being mad at me for quitting training, cuz he's talking to me again. Woot....
Anyway, I was telling him about last weekend, how I had no Internet and how eventually a tech had to come over and install a new modem and whatnot...
My boss said "Ya know, you really need to stand up for yourself. If they charge you for that modem, call them up and give them Hell. Really, if you throw a big enough fuss and even threaten to go to Clearwire or whatever, they'll take it off your bill. Plus, you shouldn't even have to pay for that kind of thing anyway. You're renting the equipment. And if you didn't break it, you shouldn't have to pay for it. It was probably old. Tell them the reason you are renting the equipment is so that you DON'T have to pay to get it fixed when it's their problem. Seriously, just call and fight the charges and if they won't work with you, throw a fit. Charter will do anything to keep customers from going elsewhere."
I kind of understand what he meant, but I don't want to throw a tantrum or demand anything.
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