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This reminds me of pretty much the only time in my life that I ALMOST turned into an SC.
It was dealing with Comcast internet (who I never really have problems with at all, despite the complaints by a lot of people).
Anyway, I had called because they didn't bill me correctly. Somehow they were showing two modems on one account and billing me for each.
What was strange about that was I had service with them for a couple years at this point, and this just appeared out of nowhere.
Now on top of that, they were also now billing me for two rental modems.
I had purchased my own at the beginning.
So, the customer service rep says, "No problem, just take your receipt to your local office."
I said okay and got off the phone.
Now, I was a little upset with the whole situation because I had to explain the WHOLE thing to multiple people AFTER being on hold for about a half hour waiting in the queue each time (honestly not exaggerating, this had to be peak time or something because they're usually faster) because somehow the call kept disconnecting.
I thought about what the last rep told me, and called them back up.
I waited, got another rep on the phone and explained to them that the last rep said I had to take my receipt for my modem to my local office for them to take the rental charges off the bill.
I very firmly said to this new rep, ALMOST to the point of sucky, but not quite there (I mean, I understand it's a new person, etc..), "Why should *I* have to prove to YOU that I bought MY modem. YOU prove to ME that *I* have yours"..the rep said you have a good point, and I'll remove the charge.
Pretty painless. And also pretty off topic. Sorry.
It was dealing with Comcast internet (who I never really have problems with at all, despite the complaints by a lot of people).
Anyway, I had called because they didn't bill me correctly. Somehow they were showing two modems on one account and billing me for each.
What was strange about that was I had service with them for a couple years at this point, and this just appeared out of nowhere.
Now on top of that, they were also now billing me for two rental modems.
I had purchased my own at the beginning.
So, the customer service rep says, "No problem, just take your receipt to your local office."
I said okay and got off the phone.
Now, I was a little upset with the whole situation because I had to explain the WHOLE thing to multiple people AFTER being on hold for about a half hour waiting in the queue each time (honestly not exaggerating, this had to be peak time or something because they're usually faster) because somehow the call kept disconnecting.
I thought about what the last rep told me, and called them back up.
I waited, got another rep on the phone and explained to them that the last rep said I had to take my receipt for my modem to my local office for them to take the rental charges off the bill.
I very firmly said to this new rep, ALMOST to the point of sucky, but not quite there (I mean, I understand it's a new person, etc..), "Why should *I* have to prove to YOU that I bought MY modem. YOU prove to ME that *I* have yours"..the rep said you have a good point, and I'll remove the charge.
Pretty painless. And also pretty off topic. Sorry.
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