So, I went down to my friendly neighborhood car dealer to see about a new vehicle. I've been buying cars here for years and always been treated right.
While I'm waiting for my salesdude to run some paperwork, an irate customer of salesdude's storms in and demands the manager. You know those open-partition offices they have in car dealerships? Manager's office was right behind where I was waiting, so I was entertained for a bit by the following:
Salesdude (B)
Manager (M)
SC..well, really.
SC: This is CRAP! Nobody EVER told me about commercial plates! I need commercial plates and now I find out I can't have them!
M: Sir, we don't allow commercial plates on personal vehicles.
SC: Well nobody told me that!
B: You didn't ask. I didn't know you wanted them.
SC: You should have known! And another thing, you said it would be four days till my car was ready! I was here on Friday!
B: I said "Usually it's about four days". Friday was the 20th. Today is the 23rd.
SC: .....
M: That's three days.
SC: Are you SERIOUS? ARE YOU SERIOUS RIGHT NOW?! I am a CUSTOMER [*SS shudders*] and that's how you talk to me? I never got a call from anyone here! Not one call!
B: Sir, first, I made it clear that four days was an ETA. I said "Usually". And even so, it has only been three days. I didn't call because it isn't ready yet.
SC: This is ridiculous! [*shudders some more*] I'm getting the runaround here! I want a call by 4pm today or I'm stopping my check and calling the cops!
And he stormed out, yelling "If I did business like this I'd be out of business!" As he passed me, I couldn't help saying, loud enough for him to hear me, "Give me a freaking break." He looked around, but didn't stop.
Best part: Once he was gone, the finance manager (who also overheard everything) said to the sales manager: "Cancel the deal. Let him buy a Hyundai."
B came back, apologizing profusely. I said, "What an asshole."
B: "Thank you."
While I'm waiting for my salesdude to run some paperwork, an irate customer of salesdude's storms in and demands the manager. You know those open-partition offices they have in car dealerships? Manager's office was right behind where I was waiting, so I was entertained for a bit by the following:
Salesdude (B)
Manager (M)
SC..well, really.
SC: This is CRAP! Nobody EVER told me about commercial plates! I need commercial plates and now I find out I can't have them!
M: Sir, we don't allow commercial plates on personal vehicles.
SC: Well nobody told me that!
B: You didn't ask. I didn't know you wanted them.
SC: You should have known! And another thing, you said it would be four days till my car was ready! I was here on Friday!
B: I said "Usually it's about four days". Friday was the 20th. Today is the 23rd.
SC: .....
M: That's three days.
SC: Are you SERIOUS? ARE YOU SERIOUS RIGHT NOW?! I am a CUSTOMER [*SS shudders*] and that's how you talk to me? I never got a call from anyone here! Not one call!
B: Sir, first, I made it clear that four days was an ETA. I said "Usually". And even so, it has only been three days. I didn't call because it isn't ready yet.
SC: This is ridiculous! [*shudders some more*] I'm getting the runaround here! I want a call by 4pm today or I'm stopping my check and calling the cops!
And he stormed out, yelling "If I did business like this I'd be out of business!" As he passed me, I couldn't help saying, loud enough for him to hear me, "Give me a freaking break." He looked around, but didn't stop.
Best part: Once he was gone, the finance manager (who also overheard everything) said to the sales manager: "Cancel the deal. Let him buy a Hyundai."
B came back, apologizing profusely. I said, "What an asshole."
B: "Thank you."
Comment