I feel sorry for the call center reps at Three Mobile this week. I received this letter in the mail yesterday.
Dear Arucard,
I'm writing to personally apologise for three network outages that have occurred in your area of South Australia over the past 2 months. The most recent outage occurred last Thursday the 18th June, between the hours of 7:30am and 9:30am.
These outages were caused by technical issues with one of our third party seervice providers. Our aim is to always deliver a great service to you, and clearly these outages are unacceptable, and I am sorry for this.
Please be assured that this was not a fault with your handset and no further action is required by you.
If you have any questions relating to this issue or would like any further information please call us on 133320.
Yours sincerely,
Mr. X.
Director Technology and Customer Services
Now, I never noticed any outage, and I'm sure 95% of the people who receive this letter never did either. On one hand, I can sort of understand sending this letter out, but it's admitting guilt. I can see a constant stream of SCs getting this letter, and while not being the slightest bit inconvenienced by the outages, never even knowing there was a problem, calling up and going, "BLARGH BLARGH BLARGH INCONVENIENCED! BLAH BLAH BLAH COMPENSATION! YADDA YADDA YADDA FREE STUFF! DEMAND NO BILL FOR THIS WHOLE MONTH!"
I just want to call the number, and apologise to whoever I get for the sucky week they're about to have, and wish them a good day.
Dear Arucard,
I'm writing to personally apologise for three network outages that have occurred in your area of South Australia over the past 2 months. The most recent outage occurred last Thursday the 18th June, between the hours of 7:30am and 9:30am.
These outages were caused by technical issues with one of our third party seervice providers. Our aim is to always deliver a great service to you, and clearly these outages are unacceptable, and I am sorry for this.
Please be assured that this was not a fault with your handset and no further action is required by you.
If you have any questions relating to this issue or would like any further information please call us on 133320.
Yours sincerely,
Mr. X.
Director Technology and Customer Services
Now, I never noticed any outage, and I'm sure 95% of the people who receive this letter never did either. On one hand, I can sort of understand sending this letter out, but it's admitting guilt. I can see a constant stream of SCs getting this letter, and while not being the slightest bit inconvenienced by the outages, never even knowing there was a problem, calling up and going, "BLARGH BLARGH BLARGH INCONVENIENCED! BLAH BLAH BLAH COMPENSATION! YADDA YADDA YADDA FREE STUFF! DEMAND NO BILL FOR THIS WHOLE MONTH!"
I just want to call the number, and apologise to whoever I get for the sucky week they're about to have, and wish them a good day.
Comment