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I really don't know how to classify this one. It began with a collections call yesterday that turned out to be a wrong number. No big deal really, but the "agent" got really pissy about it. Ended the call with something to the effect of "I don't care if it really IS a wrong number. I'm going to keep calling it!"
Today:
Was cleaning house and trying to figure out just why there were so many spoons in my bedroom. No, I don't eat in there, which is why it struck me odd. Must be some kind of black hole or gravitational field I don't know about. While doing this, the phone rings. Without looking at the caller ID, I picked it up.
R=me (confused)
L=Lawyer
R: Hello?
L: Uh yes, Is this the Repsac's family residence?
R: Yeah...why?
L: Oh good. I wasn't sure. Did you receive a phone call from <XYZ Collections> yesterday?
R: Yeah... Uh, what's this about? I told them it was a wrong number.
L: Oh yes, I'm quite aware of that. I just wanted to speak to you a moment if I could. I'm sorry to bother you.
R: Ohhhhhhhhkay...
L: I was informed by <agent's supervisor> that they reviewed the call from yesterday, and that <agent> had been very rude to you. Furthermore, that <agent> had threatened to continue calling you even though he was well aware that the number was wrong. Does this sound about right for what occurred?
R: Yeah..sounds about right... (still confused.)
L: Ok. Let me make a few notes... Ok, Mister Repsac, you still with me?
R: I'm here.
L: Good. Ok, I want you to note that <agent> will no longer be working with us after this. I'm very sorry for what has occurred and would like to compensate you for this. Could I please have your mailing address?
R: (wha? Rattles off address.)
L: Thank you. I'll be sending you a check for three hundred dollars in the mail to compensate you for this as is required by law for my state. I am very sorry that happened and hope you don't think too poorly of us. I expect better of my employees. Please accept the check and use it for whatever you need.
R:
Uh, no, thanks. I understand how things like this could happen.
L: I'm glad. If you receive any other phone calls in this matter, please contact me right away. I'll gladly help you clear up any difficulties that may arise.
What just happened?
Today:
Was cleaning house and trying to figure out just why there were so many spoons in my bedroom. No, I don't eat in there, which is why it struck me odd. Must be some kind of black hole or gravitational field I don't know about. While doing this, the phone rings. Without looking at the caller ID, I picked it up.
R=me (confused)
L=Lawyer
R: Hello?
L: Uh yes, Is this the Repsac's family residence?
R: Yeah...why?
L: Oh good. I wasn't sure. Did you receive a phone call from <XYZ Collections> yesterday?
R: Yeah... Uh, what's this about? I told them it was a wrong number.
L: Oh yes, I'm quite aware of that. I just wanted to speak to you a moment if I could. I'm sorry to bother you.
R: Ohhhhhhhhkay...
L: I was informed by <agent's supervisor> that they reviewed the call from yesterday, and that <agent> had been very rude to you. Furthermore, that <agent> had threatened to continue calling you even though he was well aware that the number was wrong. Does this sound about right for what occurred?
R: Yeah..sounds about right... (still confused.)
L: Ok. Let me make a few notes... Ok, Mister Repsac, you still with me?
R: I'm here.
L: Good. Ok, I want you to note that <agent> will no longer be working with us after this. I'm very sorry for what has occurred and would like to compensate you for this. Could I please have your mailing address?
R: (wha? Rattles off address.)
L: Thank you. I'll be sending you a check for three hundred dollars in the mail to compensate you for this as is required by law for my state. I am very sorry that happened and hope you don't think too poorly of us. I expect better of my employees. Please accept the check and use it for whatever you need.
R:
Uh, no, thanks. I understand how things like this could happen.L: I'm glad. If you receive any other phone calls in this matter, please contact me right away. I'll gladly help you clear up any difficulties that may arise.
What just happened?
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