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I went in today to deposit my severance cheques from work, one being about $500something and the other $600something (the dollars and cents of it brought the total to just over $1,200).
The transaction went through quickly and even with waiting I couldn't have been in there for more than five minutes.
I leave with my receipt and check it on the way out.
It says $700something. Um... no... I'm not too good with math but even without the extra dollars and cents I know that 5 + 6 =/= 7.
So I head back in, wait for an available teller and get the teller next to the one I originally had, as she was busy.
Me: Oh hi, I was just in to deposit a couple cheques and I think the wrong amount was accidentally entered. The amounts were $500something and $600something.
Teller: Which branch did you deposit it at?
Me: This one. I was just in.
(This teller was outside having a smoke when I came in she she didn't even know I was in there. I know this because I saw her walk around back as I was entering the bank.)
Then the teller I made the deposit with stops what she's doing with the customer she's helping and hands me a new receipt.
Teller: I noticed the mistake as soon as you left. One of my keys is sticking. I was going to try and catch up to you to give you the new receipt.
I thought the gesture that she would have done that was exceptional and she was so polite about everything.
I made sure I was calm about it, too, since I knew it was a mistake that could have been easily fixed.
What I liked was at the beginning of the transaction. Seeing that the cheques said IKEA on them she asked if that's what their pay cheques look like. I told her it was just my last pay and that I had left (not wanting to mention I was fired) and she replied, "I guess they're not a very good company to work for, eh?"
Oh how right she was.
So there, a happy sighting.
For anyone who lives in Toronto I would highly recommend doing business with my bank branch. Everyone who works there is bend-over-backwards-for-you nice and SOOO helpful.
I'd marry them all if I could.
The transaction went through quickly and even with waiting I couldn't have been in there for more than five minutes.
I leave with my receipt and check it on the way out.
It says $700something. Um... no... I'm not too good with math but even without the extra dollars and cents I know that 5 + 6 =/= 7.
So I head back in, wait for an available teller and get the teller next to the one I originally had, as she was busy.
Me: Oh hi, I was just in to deposit a couple cheques and I think the wrong amount was accidentally entered. The amounts were $500something and $600something.
Teller: Which branch did you deposit it at?
Me: This one. I was just in.
(This teller was outside having a smoke when I came in she she didn't even know I was in there. I know this because I saw her walk around back as I was entering the bank.)
Then the teller I made the deposit with stops what she's doing with the customer she's helping and hands me a new receipt.
Teller: I noticed the mistake as soon as you left. One of my keys is sticking. I was going to try and catch up to you to give you the new receipt.
I thought the gesture that she would have done that was exceptional and she was so polite about everything.
I made sure I was calm about it, too, since I knew it was a mistake that could have been easily fixed.
What I liked was at the beginning of the transaction. Seeing that the cheques said IKEA on them she asked if that's what their pay cheques look like. I told her it was just my last pay and that I had left (not wanting to mention I was fired) and she replied, "I guess they're not a very good company to work for, eh?"
Oh how right she was.So there, a happy sighting.
For anyone who lives in Toronto I would highly recommend doing business with my bank branch. Everyone who works there is bend-over-backwards-for-you nice and SOOO helpful.
I'd marry them all if I could.
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