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I really don't know why I continued arguing in the circumstances...
Last week I went to return a bra I'd bought the week before. I got it home and realised that I'd bought the wrong size (wrong marked size not just that it wasn't a good fit) so I took it back to the store. The store allows returns with a receipt but in this case I just wanted the same item in the right size, and also took the opportunity to look round the shop.
So I went in, checked in at the checkout desk (small store with one desk with a couple of tills on it), left the returned item and my receipt with the agreement they'd credit it once I'd picked out what I wanted.
Went back to the desk with the new bra and about £40 of other items. The returned bra was the most expensive otherwise I had a couple of T-shirts for £10 some £35 trousers reduced to £10 in the sale and a couple of cheaper bras at £8 and £12 I think. So far so good.
No problem with the return. While the woman is ringing things up and folding things I start trying to figure out how much I'm spending - at least to get out the right bank notes.
They ask for £24.
I'm having a slow day. I look at the £40 in my hands. I look at the amount rung up. I object.
(I am honest. The fact that I continued arguing is probably more to do with being a pedant).
She says that it is right. And patiently explains that the identical bra is a return.
So I go through the items. £10, £10 and look £8 - and look still another item left. She goes through the items £10, £10 £8 - but that's OK because one is a return...
I work out what she's done. She's given me the replacement bra for free and deducted the price from the shopping. I explain this. She still doesn't get it - and again claims it's right. At this point the manager (standing at the other till right next to us) comes up and asks if I'm all right. I had to explain it to her 3 times. The original woman never got it. She looked a bit hurt when the manager sided with me.
It really shouldn't be that hard to argue people out of under charging you £16. And it isn't like I wouldn't like £16
Victoria J
Last week I went to return a bra I'd bought the week before. I got it home and realised that I'd bought the wrong size (wrong marked size not just that it wasn't a good fit) so I took it back to the store. The store allows returns with a receipt but in this case I just wanted the same item in the right size, and also took the opportunity to look round the shop.
So I went in, checked in at the checkout desk (small store with one desk with a couple of tills on it), left the returned item and my receipt with the agreement they'd credit it once I'd picked out what I wanted.
Went back to the desk with the new bra and about £40 of other items. The returned bra was the most expensive otherwise I had a couple of T-shirts for £10 some £35 trousers reduced to £10 in the sale and a couple of cheaper bras at £8 and £12 I think. So far so good.
No problem with the return. While the woman is ringing things up and folding things I start trying to figure out how much I'm spending - at least to get out the right bank notes.
They ask for £24.
I'm having a slow day. I look at the £40 in my hands. I look at the amount rung up. I object.
(I am honest. The fact that I continued arguing is probably more to do with being a pedant).
She says that it is right. And patiently explains that the identical bra is a return.
So I go through the items. £10, £10 and look £8 - and look still another item left. She goes through the items £10, £10 £8 - but that's OK because one is a return...
I work out what she's done. She's given me the replacement bra for free and deducted the price from the shopping. I explain this. She still doesn't get it - and again claims it's right. At this point the manager (standing at the other till right next to us) comes up and asks if I'm all right. I had to explain it to her 3 times. The original woman never got it. She looked a bit hurt when the manager sided with me.
It really shouldn't be that hard to argue people out of under charging you £16. And it isn't like I wouldn't like £16
Victoria J
and take stuff out of the bag, check it off the receipt and pass it back.
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