So K and I are selling our apartment
we want to take our seperate washer and dryer with us so went to buy a cheap but brandnew stacker w/d to leave with the apt as its apprently customary to sell all appliences in this city with the house...
As we had already shopped around before and a store had one on sale for $899 which was in our price range so we go last night to buy it so we can pick it up Saturday.
We went after k got home from work around 6pm, walk to the area of the store and start looking for a salesman after about 10 minutes we cant find anyone so K walks up to the service area and askes if they can call someone.They do and we hear the floor manager say oh theres only one salesman on but he has no customers at the moment. This store usually is crawling with staff, you cant walk 10 metres without being greated.
he takes another 10 minutes or so to wander over, with the FM calling him every couple of minutes over the intercom (we can see him by the way and hes not with anyone) and after the 2nd call I ask if she can just put through the sale as we dont need advice we just want to purchase something. She cant but finally the guy arrives. He says "hey I hear you want help?" in a tone that really stated that god he hates life and breathing is an effort
No shaking K's hand nothing, barely a greeting, he ignores me not even eye contact and walks straight past us to the w/d and starts talking about this option and this option and K says "no we already have it picked out we want this one please"... the guy looks at him with a cat butt face and walks past me and says "well that ones our cheapest (pauses) but this ones only $150 dearer and"
at this point I interrupt him and say "no sorry we are not looking at upgrades, we want this machine and this machine only Okay!?"
he totally ignores me again - Im looking at k with Im going to cut his nuts off eyes- and keeps rattling on about the upgrade. K tells him again that we have already picked out this machine and thats the only one we need to look at. The guy gets the picture and walks over to the sales counter without a word and starts asking k questions, name, phone number. If this guy smiled his face would crack and hell would freeze over
he spends the entire sale giving us the cat butt face and acting like this is the worst day of his life, I start looking around and see the FM giving him a filthy look (as we walked out she came over and checked everything was ok)
One of my friends works on the displays for this store (setting up the little fake rooms and such) so we know that people in that store work for commisson on sales but they are also on a fairly decent hourly wage to. But come on we handed you a sale and you act like that! Now you guys know me, I dont want anyone kissing my arse because im a customer but I dont think its too much to ask that you make eye contact and dont act like its the end of the world to help someone buy someting!
there were days I had at work that I wanted to shoot something but I didnt take that out on someone who just wanted to get what they wanted and get out, both K and I greeted the guy and K tried to shake his hand, we both smiled at him...if he cant at least put on an "I dont hate my job" face then buddy dont work with the public.
we want to take our seperate washer and dryer with us so went to buy a cheap but brandnew stacker w/d to leave with the apt as its apprently customary to sell all appliences in this city with the house...
As we had already shopped around before and a store had one on sale for $899 which was in our price range so we go last night to buy it so we can pick it up Saturday.
We went after k got home from work around 6pm, walk to the area of the store and start looking for a salesman after about 10 minutes we cant find anyone so K walks up to the service area and askes if they can call someone.They do and we hear the floor manager say oh theres only one salesman on but he has no customers at the moment. This store usually is crawling with staff, you cant walk 10 metres without being greated.
he takes another 10 minutes or so to wander over, with the FM calling him every couple of minutes over the intercom (we can see him by the way and hes not with anyone) and after the 2nd call I ask if she can just put through the sale as we dont need advice we just want to purchase something. She cant but finally the guy arrives. He says "hey I hear you want help?" in a tone that really stated that god he hates life and breathing is an effort
No shaking K's hand nothing, barely a greeting, he ignores me not even eye contact and walks straight past us to the w/d and starts talking about this option and this option and K says "no we already have it picked out we want this one please"... the guy looks at him with a cat butt face and walks past me and says "well that ones our cheapest (pauses) but this ones only $150 dearer and"
at this point I interrupt him and say "no sorry we are not looking at upgrades, we want this machine and this machine only Okay!?"
he totally ignores me again - Im looking at k with Im going to cut his nuts off eyes- and keeps rattling on about the upgrade. K tells him again that we have already picked out this machine and thats the only one we need to look at. The guy gets the picture and walks over to the sales counter without a word and starts asking k questions, name, phone number. If this guy smiled his face would crack and hell would freeze over
he spends the entire sale giving us the cat butt face and acting like this is the worst day of his life, I start looking around and see the FM giving him a filthy look (as we walked out she came over and checked everything was ok)
One of my friends works on the displays for this store (setting up the little fake rooms and such) so we know that people in that store work for commisson on sales but they are also on a fairly decent hourly wage to. But come on we handed you a sale and you act like that! Now you guys know me, I dont want anyone kissing my arse because im a customer but I dont think its too much to ask that you make eye contact and dont act like its the end of the world to help someone buy someting!
there were days I had at work that I wanted to shoot something but I didnt take that out on someone who just wanted to get what they wanted and get out, both K and I greeted the guy and K tried to shake his hand, we both smiled at him...if he cant at least put on an "I dont hate my job" face then buddy dont work with the public.
Comment