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... and I still didn't get my dinner.
(Yes, I know, quote is off, but I'm not that clever tonight!
)
I'm pretty sure I haven't posted about this yet, nor am I 100% sure I got it in the right section, but here goes.
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BG - About a month or two ago, I had ordered some pizza from a place that delivers and the online notice said 45 minutes. Normal, as far as I could tell. As it was dinnertime, roughly 5-6pm, I gave it another half an hour before I was starting to get really annoyed. So.. at this point, an hour and 15 minutes.
I call the pizza place, guy tells me "The driver just left with it." Mmn, okay. Keep in mind, this place is JUST down the street, maybe a 10 minute drive, at most, in traffic. I'd go get it myself if I had a legal car, but I don't.
I wait another half an hour, simmering, getting perilously close to ill from being so hungry. I munch a bit on some crackers, hoping to prevent my body from rebelling on me, but I don't want to ruin my meal by not being hungry for it by the time it gets to me either.
At that point, I tell my bf, I'm giving them another 20 minutes. Most places deliver in 30-60, and it's been 30 since I called as it is. Might be busy, might have been an accident, lots of orders.. who knows. As annoyed as I am, I gave more time.
Now, I have NEVER, ever had a pizza take longer than 60 minutes to get to me, no matter how busy.
At 2 hours and 20 minutes since I placed the order, a little over another hour since I called and the driver "just left with it", I called them again and cancelled the order. The same guy answered the phone and didn't even care. Probably from having a hectic day, or just flat out didn't care.
Ended up ordering from another place, got a pizza in 25 minutes. Yum!
Emailed corporate for the first place, informing them of the close-by location's lacking. I even stated I wasn't looking for any freebies or anything, just letting them know that they won't keep customers if this is going to be a regular thing. Got an email back with lots of apologies and two coupons in the mail for free pizzas, as well as a "We'll be looking into this."
Free=good, and I appreciated it, especially since they came in handy later on. Two things about the whole experience though... I know tons of people write in to places to get free things, and that wasn't my intention at all, but I did enjoy getting them for the crappy service. Did that make me sucky at all? I do understand places go through hellish nights and such... but over 2 hours for a pizza delivery? It baffles me now that I'm over the severe annoyance it gave me. Also, I know quite a few people here have worked in pizza/delivery... any insight on why the heck that could have taken so long?
Something that would have given me more patience or helped was that the guy answering the phone both times I called didn't even try to give me a reason or apologies or anything. Just "He just left with your pizza" and "Cancel? Ok...". Gnarrh.
I'm rambling and I should stop...
(Yes, I know, quote is off, but I'm not that clever tonight!
)I'm pretty sure I haven't posted about this yet, nor am I 100% sure I got it in the right section, but here goes.
----
BG - About a month or two ago, I had ordered some pizza from a place that delivers and the online notice said 45 minutes. Normal, as far as I could tell. As it was dinnertime, roughly 5-6pm, I gave it another half an hour before I was starting to get really annoyed. So.. at this point, an hour and 15 minutes.
I call the pizza place, guy tells me "The driver just left with it." Mmn, okay. Keep in mind, this place is JUST down the street, maybe a 10 minute drive, at most, in traffic. I'd go get it myself if I had a legal car, but I don't.
I wait another half an hour, simmering, getting perilously close to ill from being so hungry. I munch a bit on some crackers, hoping to prevent my body from rebelling on me, but I don't want to ruin my meal by not being hungry for it by the time it gets to me either.
At that point, I tell my bf, I'm giving them another 20 minutes. Most places deliver in 30-60, and it's been 30 since I called as it is. Might be busy, might have been an accident, lots of orders.. who knows. As annoyed as I am, I gave more time.
Now, I have NEVER, ever had a pizza take longer than 60 minutes to get to me, no matter how busy.
At 2 hours and 20 minutes since I placed the order, a little over another hour since I called and the driver "just left with it", I called them again and cancelled the order. The same guy answered the phone and didn't even care. Probably from having a hectic day, or just flat out didn't care.
Ended up ordering from another place, got a pizza in 25 minutes. Yum!
Emailed corporate for the first place, informing them of the close-by location's lacking. I even stated I wasn't looking for any freebies or anything, just letting them know that they won't keep customers if this is going to be a regular thing. Got an email back with lots of apologies and two coupons in the mail for free pizzas, as well as a "We'll be looking into this."
Free=good, and I appreciated it, especially since they came in handy later on. Two things about the whole experience though... I know tons of people write in to places to get free things, and that wasn't my intention at all, but I did enjoy getting them for the crappy service. Did that make me sucky at all? I do understand places go through hellish nights and such... but over 2 hours for a pizza delivery? It baffles me now that I'm over the severe annoyance it gave me. Also, I know quite a few people here have worked in pizza/delivery... any insight on why the heck that could have taken so long?
Something that would have given me more patience or helped was that the guy answering the phone both times I called didn't even try to give me a reason or apologies or anything. Just "He just left with your pizza" and "Cancel? Ok...". Gnarrh.
I'm rambling and I should stop...
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