Okay, remember this place?
http://www.customerssuck.com/board/s...que#post356212
So clearly, I haven't been back. In fact, the longer I thought about this incident described in the link, the more pissed off I get. Some of my coworkers have been back, some haven't.
Couple weeks after this incident happened, some coworkers went in there and came back disgusted and pissed off. Apparently, they believed that the chicken and the livers, which are fried, had been re-breaded and refried. So they brought it to the attention of the head case that works there in the afternoon, and she said, "That's fresh, I fried it myself this morning." My coworkers picked it apart and swore blind that under the layer of crispy breading, was a layer of limp, stale tasting breading and under that, questionable, rubbery, overcooked chicken.
The talk in the office now is that they are taking old chicken off the buffet and re-frying it, then serving it again.
So it gets better. One of my coworkers says she asked for fresh chicken from the kitchen to replace the gross, inedible chicken she had. (I would have fled like the freaking wind, but that's just me, I guess) So then the idiots running the place stood there and tried to figure out how much to charge her for the new chicken.
All I can say is
Seriously? A customer pays for food, it turns out to be inedible, they request what they paid for in an edible form and they get charged again?
Wow. That's some awesome customer fucking service right there.
So if I understood how one worked, I'd start a "Duke's Barbeque Deathwatch" betting pool around the office. No idea how to start such a thing, but it sounds fun and possibly profitable. I could tack a copy of it on the barbeque joint's door every friday morning, just to get the point across that they've pretty much managed to alienate and gross out my entire department.
My best friend at work always did complain that place smells like old grease. Actually, she's right about that. It does.
http://www.customerssuck.com/board/s...que#post356212
So clearly, I haven't been back. In fact, the longer I thought about this incident described in the link, the more pissed off I get. Some of my coworkers have been back, some haven't.
Couple weeks after this incident happened, some coworkers went in there and came back disgusted and pissed off. Apparently, they believed that the chicken and the livers, which are fried, had been re-breaded and refried. So they brought it to the attention of the head case that works there in the afternoon, and she said, "That's fresh, I fried it myself this morning." My coworkers picked it apart and swore blind that under the layer of crispy breading, was a layer of limp, stale tasting breading and under that, questionable, rubbery, overcooked chicken.
The talk in the office now is that they are taking old chicken off the buffet and re-frying it, then serving it again.
So it gets better. One of my coworkers says she asked for fresh chicken from the kitchen to replace the gross, inedible chicken she had. (I would have fled like the freaking wind, but that's just me, I guess) So then the idiots running the place stood there and tried to figure out how much to charge her for the new chicken.
All I can say is
Seriously? A customer pays for food, it turns out to be inedible, they request what they paid for in an edible form and they get charged again?
Wow. That's some awesome customer fucking service right there.
So if I understood how one worked, I'd start a "Duke's Barbeque Deathwatch" betting pool around the office. No idea how to start such a thing, but it sounds fun and possibly profitable. I could tack a copy of it on the barbeque joint's door every friday morning, just to get the point across that they've pretty much managed to alienate and gross out my entire department.
My best friend at work always did complain that place smells like old grease. Actually, she's right about that. It does.
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