....My mom, of all people.
The issue is that the supermarket we frequent recently stopped carrying a certain cleaning product, one that has proven itself to be very useful.
Last week I submitted a special order for it but it either didn't go through or was delayed for some reason. I wasn't rude, I said please and thank you and that was that.
So today, my mom inquires about it. The store manager lets her know that it has been discontinued (not told to me the week earlier) and is also available via special order, to which it can take 2-3 weeks. The store also apologized for the earlier mixup and promises to order it ASAP.
Things were going OK until my mom pulled out a classic SC move, the "I'll take my business elsewhere" card.
Her: Now you know I'm a good customer, I spend over 1000 dollars a month in your store, I would hate to have to go elsewhere and have you lose my business over this one item!
After we walk away from the counter, I have this convo:
Me: Mom, why did you have to be say that sucky phrase? They already acknowledged that they were going to order it for you.
Her: Because you have to be assertive, and that's called being assertive. Now that I said that it's going to get their asses in gear!
Me: That's not being assertive, that's being sucky.
Her: Yeah well they way you did it a week ago you were mister softy pants and it didn't get ordered.
Me: Mom, haven't you heard of human error?
Her: No, you were soft and that's why it wasn't ordered.
Me:![Roll Eyes (Sarcastic)](https://www.customerssuck.com/board/core/images/smilies/rolleyes.png)
I firmly believe that the "I'll take my business elsewhere" card should only be used if the store royally screwed up and wasn't going to do anything to fix it. But in this case it wasn't needed.
The issue is that the supermarket we frequent recently stopped carrying a certain cleaning product, one that has proven itself to be very useful.
Last week I submitted a special order for it but it either didn't go through or was delayed for some reason. I wasn't rude, I said please and thank you and that was that.
So today, my mom inquires about it. The store manager lets her know that it has been discontinued (not told to me the week earlier) and is also available via special order, to which it can take 2-3 weeks. The store also apologized for the earlier mixup and promises to order it ASAP.
Things were going OK until my mom pulled out a classic SC move, the "I'll take my business elsewhere" card.
Her: Now you know I'm a good customer, I spend over 1000 dollars a month in your store, I would hate to have to go elsewhere and have you lose my business over this one item!
After we walk away from the counter, I have this convo:
Me: Mom, why did you have to be say that sucky phrase? They already acknowledged that they were going to order it for you.
Her: Because you have to be assertive, and that's called being assertive. Now that I said that it's going to get their asses in gear!
Me: That's not being assertive, that's being sucky.
Her: Yeah well they way you did it a week ago you were mister softy pants and it didn't get ordered.
Me: Mom, haven't you heard of human error?
Her: No, you were soft and that's why it wasn't ordered.
Me:
![Roll Eyes (Sarcastic)](https://www.customerssuck.com/board/core/images/smilies/rolleyes.png)
I firmly believe that the "I'll take my business elsewhere" card should only be used if the store royally screwed up and wasn't going to do anything to fix it. But in this case it wasn't needed.
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