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More AT&T troubles.....
I didn't get a new phone with our new plan, but my mom and brother did. They got brand new phones. Their voicemails do not work at all. All I got was a new SIM card....my original greeting got deleted, but my voicemail works just fine.
Anyway, Mom called the 611 number for when you can't get into your voicemail (I never knew about this, I always figured just go to the store and see what was up) and she nearly blew a headgasket.
I was washing my face in my parents' bathroom and I heard her yelling over the running water. When I was done, I eavesdropped.
My mother was literally screaming at the top of her lungs to this rep. She was using typical SC terms like "I'm so fucking sick of this runaround" and the "You WILL do this!" threat.
Apparently, they need a password or whatever to get into her voicemail and activate it or fix it. Mom says the password has ALWAYS been the last 4 digits of Dad's SSN....it's usually that anyway with most cell phone companies.
The rep kept arguing back that the password was wrong. Mom said it's either hers or dad's......but it's been the same since we got our oldest plan years ago. Then the rep started arguing that they needed to have gotten a new password when the phones were activated. Mom said that they were never given a new password or code. They were told that everything was still the same, etc etc etc.
So the rep wasn't going to fix the issue and Mom would NOT stop yelling. She even tried the "I'll get my husband to reason with you" card, and had my dad talk to the rep. Even though Dad is a lot more reasonable, even he lost his patience a bit, but didn't yell.
So Mom has to go back to the store again.
I do not advocate yelling and swearing. I think my mother was being completely immature and out of line. I understand how she feels though. I know how it feels to be at your wits end at a company......oh trust me I know (*cough cough, cable company, *cough cough) but you are not going to get anywhere acting like a crazy lunatic on the phone or screaming at high volumes at a rep.
AT&T really sucks. No two reps or associates know the same things or policies or procedures. No two reps give you the same answer. It's just amazingly stupid. Just like one rep assured my family that we could change our plan no problem, another associate said "NO NO NO!", the rep who activated the new phones said everything was good to go and nothing needed to be changed, another one swears up and down that they need new codes and passwords...UGH!
I didn't get a new phone with our new plan, but my mom and brother did. They got brand new phones. Their voicemails do not work at all. All I got was a new SIM card....my original greeting got deleted, but my voicemail works just fine.
Anyway, Mom called the 611 number for when you can't get into your voicemail (I never knew about this, I always figured just go to the store and see what was up) and she nearly blew a headgasket.
I was washing my face in my parents' bathroom and I heard her yelling over the running water. When I was done, I eavesdropped.
My mother was literally screaming at the top of her lungs to this rep. She was using typical SC terms like "I'm so fucking sick of this runaround" and the "You WILL do this!" threat.
Apparently, they need a password or whatever to get into her voicemail and activate it or fix it. Mom says the password has ALWAYS been the last 4 digits of Dad's SSN....it's usually that anyway with most cell phone companies.
The rep kept arguing back that the password was wrong. Mom said it's either hers or dad's......but it's been the same since we got our oldest plan years ago. Then the rep started arguing that they needed to have gotten a new password when the phones were activated. Mom said that they were never given a new password or code. They were told that everything was still the same, etc etc etc.
So the rep wasn't going to fix the issue and Mom would NOT stop yelling. She even tried the "I'll get my husband to reason with you" card, and had my dad talk to the rep. Even though Dad is a lot more reasonable, even he lost his patience a bit, but didn't yell.
So Mom has to go back to the store again.
I do not advocate yelling and swearing. I think my mother was being completely immature and out of line. I understand how she feels though. I know how it feels to be at your wits end at a company......oh trust me I know (*cough cough, cable company, *cough cough) but you are not going to get anywhere acting like a crazy lunatic on the phone or screaming at high volumes at a rep.
AT&T really sucks. No two reps or associates know the same things or policies or procedures. No two reps give you the same answer. It's just amazingly stupid. Just like one rep assured my family that we could change our plan no problem, another associate said "NO NO NO!", the rep who activated the new phones said everything was good to go and nothing needed to be changed, another one swears up and down that they need new codes and passwords...UGH!
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