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So, some of you may remember my recent post about how my laptop died.
I have been going crazy without it. I have a desktop, but it is old and just not the same. So, although I couldn't really afford it, I scraped together some money and bought a Dell. My laptop that died was an HP, and I was certainly not going to buy another from them after my last one only lasted a year and a half.
So, I got it yesterday.
And it didn't work.
Right out of the box. All I got was a blue screen...nothing else. So I called them. The tech asked me to hit a whole bunch of different keys, blah blah blah. Nothing. So, then he asked me to get a screwdriver. I was at work, and couldn't find one. Not to mention the fact that I shouldn't have to take it apart when I just got it!! What if my hand slips and I break something? (Not likely, but still.) So, I tell the tech this. Then he offers to have me send it back, they will repair it and send it back to me. Again, I just bought it......it doesn't work, I really don't want that machine.
So, he said I could talk to his manager. They were both very nice, the manager said I could return it and order a new one. I also made sure to tell him that the tech was great, and I knew it wasn't his fault, blah blahblah.
Long story shorter, they get the return info and then switch me to someone in Sales. This is where the problem starts. They want me to pay for another laptop and they will refund the first when they get it back. I tell the rep that I really don't want to do that. He says "Well, ma'am, if you can't afford it, you will just have to wait."
WTF?
Let me explain, I sort of understand the point. They don't know that I am not a scammer trying to get another computer. They could send me a new one and never get the original back. However, this guy was WAY out of line, imo. Who the hell is he to talk to me like that? Jerk.
I don't even know how to explain how I feel about this. Since they sent me a defective product, I now have to wait who knows how long until they decide to refund my money before I can buy another one. I understand that as a company there is a risk that I am a scammer. However, I am not. I wanted a new laptop, I chose their company, and now I have to wait who knows how long because they sent me a defective product.
Words can not describe how frustrated I am by this whole process.
UGH.
I have been going crazy without it. I have a desktop, but it is old and just not the same. So, although I couldn't really afford it, I scraped together some money and bought a Dell. My laptop that died was an HP, and I was certainly not going to buy another from them after my last one only lasted a year and a half.
So, I got it yesterday.
And it didn't work.
Right out of the box. All I got was a blue screen...nothing else. So I called them. The tech asked me to hit a whole bunch of different keys, blah blah blah. Nothing. So, then he asked me to get a screwdriver. I was at work, and couldn't find one. Not to mention the fact that I shouldn't have to take it apart when I just got it!! What if my hand slips and I break something? (Not likely, but still.) So, I tell the tech this. Then he offers to have me send it back, they will repair it and send it back to me. Again, I just bought it......it doesn't work, I really don't want that machine.
So, he said I could talk to his manager. They were both very nice, the manager said I could return it and order a new one. I also made sure to tell him that the tech was great, and I knew it wasn't his fault, blah blahblah.
Long story shorter, they get the return info and then switch me to someone in Sales. This is where the problem starts. They want me to pay for another laptop and they will refund the first when they get it back. I tell the rep that I really don't want to do that. He says "Well, ma'am, if you can't afford it, you will just have to wait."
WTF?
Let me explain, I sort of understand the point. They don't know that I am not a scammer trying to get another computer. They could send me a new one and never get the original back. However, this guy was WAY out of line, imo. Who the hell is he to talk to me like that? Jerk.
I don't even know how to explain how I feel about this. Since they sent me a defective product, I now have to wait who knows how long until they decide to refund my money before I can buy another one. I understand that as a company there is a risk that I am a scammer. However, I am not. I wanted a new laptop, I chose their company, and now I have to wait who knows how long because they sent me a defective product.
Words can not describe how frustrated I am by this whole process.
UGH.
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