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11/7/08: Saydrah places order for a little gift for her cousin, who is terminally ill. Not that this is the vendor's problem-- just some background.
11/11/08: Vendor CLAIMS they emailed Saydrah to tell her that the color she chose is out of stock (despite their listing having said 3 in stock on Amazon) and asking if a different color is OK instead. Saydrah does not receive email, and does not know it was allegedly ever sent until...
11/21/08: Saydrah emails vendor anxiously wondering if the item has been shipped yet. They reply claiming to have sent email 11/11 (see above). Saydrah says, "Yes, the other color is fine," and asks vendor to send shipping confirmation and tracking number as soon as it is sent.
11/22/08: Saydrah gets automated email from Amazon saying that the vendor's estimated timeframe for shipping has expired without the item being shipped, and suggesting that Saydrah contact the vendor to find out why.
11/24/08: Still no reply to Saydrah's last email. Saydrah sends a third email, asking politely, with lots of please and thank-yous, that the vendor either:
1. Reply within the business day (which is within their standard turnaround time for emails-- they replied within 2 hours the first time and say customer emails are answered the same business day) with a shipping confirmation and tracking number
OR
2. Promise that the item will ship tomorrow at the latest, and that Saydrah will receive a tracking number.
OR
3. Cancel Saydrah's order.
Well, it's past the end of the business day in their time zone, and no reply. Emailing Amazon now to inform them of the problem with the vendor. I did find out I can cancel the order myself, but I'm a little worried that if they won't even reply to my emails they may also ignore the cancellation and charge my card anyway, so I might wait until tomorrow when my bank's phone support opens again and ask if I can make sure they don't honor a request to charge my card from this vendor.
I know they haven't stolen from me, run over my puppy, or raped my mother (yet), but I'm still pretty peeved-- the vendor has mostly good feedback on Amazon, so I really wasn't expecting so much trouble. I've never had any issue with an Amazon order before, so it really hacks me off that the ONE time I have a problem it's with ordering a gift for someone who may or may not live through the holidays (hence: why I'm buying her stuff now, not for Christmas).
11/11/08: Vendor CLAIMS they emailed Saydrah to tell her that the color she chose is out of stock (despite their listing having said 3 in stock on Amazon) and asking if a different color is OK instead. Saydrah does not receive email, and does not know it was allegedly ever sent until...
11/21/08: Saydrah emails vendor anxiously wondering if the item has been shipped yet. They reply claiming to have sent email 11/11 (see above). Saydrah says, "Yes, the other color is fine," and asks vendor to send shipping confirmation and tracking number as soon as it is sent.
11/22/08: Saydrah gets automated email from Amazon saying that the vendor's estimated timeframe for shipping has expired without the item being shipped, and suggesting that Saydrah contact the vendor to find out why.
11/24/08: Still no reply to Saydrah's last email. Saydrah sends a third email, asking politely, with lots of please and thank-yous, that the vendor either:
1. Reply within the business day (which is within their standard turnaround time for emails-- they replied within 2 hours the first time and say customer emails are answered the same business day) with a shipping confirmation and tracking number
OR
2. Promise that the item will ship tomorrow at the latest, and that Saydrah will receive a tracking number.
OR
3. Cancel Saydrah's order.
Well, it's past the end of the business day in their time zone, and no reply. Emailing Amazon now to inform them of the problem with the vendor. I did find out I can cancel the order myself, but I'm a little worried that if they won't even reply to my emails they may also ignore the cancellation and charge my card anyway, so I might wait until tomorrow when my bank's phone support opens again and ask if I can make sure they don't honor a request to charge my card from this vendor.
I know they haven't stolen from me, run over my puppy, or raped my mother (yet), but I'm still pretty peeved-- the vendor has mostly good feedback on Amazon, so I really wasn't expecting so much trouble. I've never had any issue with an Amazon order before, so it really hacks me off that the ONE time I have a problem it's with ordering a gift for someone who may or may not live through the holidays (hence: why I'm buying her stuff now, not for Christmas).
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