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As the title says, sometimes it just the employees that bring out the SC in us all.
I recently moved down from Maryland to Florida with my brother, he's going to school and my job allows me to be wherever I want as long as I have broadband internet access. So, since we were moving we decided to stay with the same apartment complex company since they'd been nothing but helpful to us over the time we'd been there, customer loyalty and all that jazz. In fact I’ve stayed at 3 different complexes that are with this company over the years and I’ve never had any problems with them, even when I’ve had to break leases before they've been totally helpful and made the process easy.
Now all that being said, this new place we have down here in FL is completely and totally awful. We signed the new lease with them 45 days before we were going to arrive, notarized all the legal stuff and had everything next day delivered to them. I call them up and ask if everything is taken care of and I get "Yep, you're all set see you in 45 days". All good so far.
And that's where things break down. 5 days before we're supposed to arrive and only 2 days from when we're actually going to be in a truck and driving down I-95 to get to our new place, we get a call saying they're missing some info. Ok no sweat, I have them email what they need signed and I’ll have it next day'd to them. 6 emails later and a dozen forms that are "Critical" labeled by the manager, I finally hear from them "If these aren't signed, notarized, and here before you arrive we can’t give you the keys". I ask if we can just bring them down to them since we'll be there in just a few days, and I hear "You should have sent this earlier".
... you had 6 weeks to get this info to me and you waited until the last minute and it's my fault?
Needless to say several angry phone calls later we all figure it out and get it taken care of.
Cue 16hours driving a big Budget truck down the interstate, 2 days of miserable sleep and rainy driving and we get to FL finally. We walk into get our keys and lo and behold we're required to pay another $100 bucks for something they "forgot" to mention. *sigh* we’re just tired and just pay the blood money so we can unpack our stuff and go to bed.
Fast forward a month and oops... it's Dec 4th and we forgot to pay rent on the first. My bro's been working 5 graveyard shifts in a row and I’ve been doing 12 hour days to keep up with work stuff. It slipped our minds ... it happens... No big deal we have till today anyhow to pay rent.
Or so we thought.
Me:
SE: Stupid Employee
SM: Stupider Manager
Bro: My brother
*I walk up to the office to pay rent*
SE: with a huge grin on her face “You’re late! It’s late on the 2nd”
*gah…. We thought we had a grace period till the 4th…. No sweat… that’s life*
Me: ……. “Damn….. How much is the late fee”
SE: “$100”
Me:” *sigh* ok... Well here’s our check and I’ll put the balance on my debit card”
SE: “Oh we can’t take checks if it’s late.”
Me: …… “Ok… then I’ll pay my half on a debit card and my bro will be in to pay his part when he wakes up to go to his night shift, around 4pm.”
SE: “Oh we can’t process a payment unless all residents are here at the same time”
Me: “what?? Why does it matter if he’s here when I use my card?”
SE: *blank look*
Me: “Are you for f**king kidding me?*sigh* ... fine... I’ll go wake him up and be right back….”
*I wake him up after only 4hours of sleep and drag his ass over to the office*
Me: “Ok we’re both here.”
*starts to fill out the crazy long form for credit card transactions and my brother asks for a copy of the lease since he’s under the impression we were good till today too*
SM:”It’s late on the 2nd.”
Bro:”Can I just have a copy of the lease?”
SM: *Glares and then goes to make a copy*
Bro: *reads over lease* “If it’s late on the 2nd why does it say in big bold Ariel font that it’s late on the 5th right there on the first page of the community guidelines?? And it’s on the lease too?!”
Me: *shocked*
SM: *silence*
Bro: “This is bullshit; I can’t believe you had Shugo wake me up because you don’t know your own policies. It's always something with you guys...”
*My brother finishes his credit card form, throws it on the desk and leaves grumbling*
*I finish and hand SE my form*
SE: “So how’s your day going?”
*That was the dumbest question I’ve ever heard up to this point in my life*
Me: ……………………………… “How does it look like its going??”
SE: *looks like I just kicked her puppy*
The end. This is the last time we ever rent with this particular apartment company. How does the manager not know their own late fee date? I could understand the employee but the manager? These folks have murdered 3 previous years of excellent service by every other person I’ve dealt with in this company. And we’ve got to live with these people for 10 more months… *sigh*
I recently moved down from Maryland to Florida with my brother, he's going to school and my job allows me to be wherever I want as long as I have broadband internet access. So, since we were moving we decided to stay with the same apartment complex company since they'd been nothing but helpful to us over the time we'd been there, customer loyalty and all that jazz. In fact I’ve stayed at 3 different complexes that are with this company over the years and I’ve never had any problems with them, even when I’ve had to break leases before they've been totally helpful and made the process easy.
Now all that being said, this new place we have down here in FL is completely and totally awful. We signed the new lease with them 45 days before we were going to arrive, notarized all the legal stuff and had everything next day delivered to them. I call them up and ask if everything is taken care of and I get "Yep, you're all set see you in 45 days". All good so far.
And that's where things break down. 5 days before we're supposed to arrive and only 2 days from when we're actually going to be in a truck and driving down I-95 to get to our new place, we get a call saying they're missing some info. Ok no sweat, I have them email what they need signed and I’ll have it next day'd to them. 6 emails later and a dozen forms that are "Critical" labeled by the manager, I finally hear from them "If these aren't signed, notarized, and here before you arrive we can’t give you the keys". I ask if we can just bring them down to them since we'll be there in just a few days, and I hear "You should have sent this earlier".
... you had 6 weeks to get this info to me and you waited until the last minute and it's my fault?Needless to say several angry phone calls later we all figure it out and get it taken care of.
Cue 16hours driving a big Budget truck down the interstate, 2 days of miserable sleep and rainy driving and we get to FL finally. We walk into get our keys and lo and behold we're required to pay another $100 bucks for something they "forgot" to mention. *sigh* we’re just tired and just pay the blood money so we can unpack our stuff and go to bed.
Fast forward a month and oops... it's Dec 4th and we forgot to pay rent on the first. My bro's been working 5 graveyard shifts in a row and I’ve been doing 12 hour days to keep up with work stuff. It slipped our minds ... it happens... No big deal we have till today anyhow to pay rent.
Or so we thought.
Me:
SE: Stupid Employee
SM: Stupider Manager
Bro: My brother
*I walk up to the office to pay rent*
SE: with a huge grin on her face “You’re late! It’s late on the 2nd”
*gah…. We thought we had a grace period till the 4th…. No sweat… that’s life*
Me: ……. “Damn….. How much is the late fee”
SE: “$100”
Me:” *sigh* ok... Well here’s our check and I’ll put the balance on my debit card”
SE: “Oh we can’t take checks if it’s late.”
Me: …… “Ok… then I’ll pay my half on a debit card and my bro will be in to pay his part when he wakes up to go to his night shift, around 4pm.”
SE: “Oh we can’t process a payment unless all residents are here at the same time”
Me: “what?? Why does it matter if he’s here when I use my card?”
SE: *blank look*
Me: “Are you for f**king kidding me?*sigh* ... fine... I’ll go wake him up and be right back….”
*I wake him up after only 4hours of sleep and drag his ass over to the office*
Me: “Ok we’re both here.”
*starts to fill out the crazy long form for credit card transactions and my brother asks for a copy of the lease since he’s under the impression we were good till today too*
SM:”It’s late on the 2nd.”
Bro:”Can I just have a copy of the lease?”
SM: *Glares and then goes to make a copy*
Bro: *reads over lease* “If it’s late on the 2nd why does it say in big bold Ariel font that it’s late on the 5th right there on the first page of the community guidelines?? And it’s on the lease too?!”
Me: *shocked*
SM: *silence*
Bro: “This is bullshit; I can’t believe you had Shugo wake me up because you don’t know your own policies. It's always something with you guys...”
*My brother finishes his credit card form, throws it on the desk and leaves grumbling*
*I finish and hand SE my form*
SE: “So how’s your day going?”
*That was the dumbest question I’ve ever heard up to this point in my life*
Me: ……………………………… “How does it look like its going??”
SE: *looks like I just kicked her puppy*
The end. This is the last time we ever rent with this particular apartment company. How does the manager not know their own late fee date? I could understand the employee but the manager? These folks have murdered 3 previous years of excellent service by every other person I’ve dealt with in this company. And we’ve got to live with these people for 10 more months… *sigh*
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