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FIX it!
I am getting to the point of no return, I think I may have to be a SC.
For the past year now we have been asking ___ Rent to Own to please fix the couch that we are still paying on. They have been giving me and my hubbie the runaround and I am getting really angry.
The first time they sent out a repair man who "looked" at it and said he could fix it good as new. And he made a comment about how couches fall apart when fat people sit on them. I was shocked, I took that personally because I was the only one in the room with him when he said it.
Never saw him again. We have been calling persistantly and get a different person each time who seems to have no idea about our problem. I guess their systems don't allow remarks?
Okay, last week we talked to the Regional Manager and he said that he'd take care of it. I got up after having three hours of sleep and waited for the truck to show up for like eight hours. I had things to do that day and I wasted it waiting for these jerks.
The repairman is uber creepy too. He called me finally and said: "I know you live on the second floor. Would it be possible if I just fix your couch in your apartment? It would only take a couple of hours and you can even leave me there while you go out shopping or whatever. That way rather than having to hold onto your couch for over a week it would be one day." I told him I'd have to talk to the hubbie. If it took only like four hours why wouldn't I see it sooner than a week?
NO. You cannot stay in my apartment with me or without for HOURS. I don't have a big space and its something I'd prefer they do elsewhere. I called the store and told the RM how I'd prefer it. He said since it took so long for me to decide whether I wanted them to get it or come over, I was dropped to the bottom of the list and would have to wait longer. I was
I feel bad but the repairman makes me uncomfortable. There is just a creepy vibe about him...
How could I get dropped in under a min? There was no time for the dude to even tell the place my answer. I was miffed. It was like 5pm and still no show. I called them and said yes I have stuff to do. The guy said: "Like what?" I wanted to say none of your damn business but I said errands.
Needless to say I was gone for one hour and by that point I was told they'd call me tomorrow. Never happpened. My hubbie and I are beyond furious. The couches have two payments left and they have completely fallen apart. I guarantee we will never buy from this company ever again.
I don't understand why they are giving us such hell. And why we have to pay for something that has the wood on the bottom completely caved in. I'd be fine if they'd just FIX the damn things. I'm sorry I'm just really annoyed and I don't know how to get them on the ball without yelling.
For the past year now we have been asking ___ Rent to Own to please fix the couch that we are still paying on. They have been giving me and my hubbie the runaround and I am getting really angry.
The first time they sent out a repair man who "looked" at it and said he could fix it good as new. And he made a comment about how couches fall apart when fat people sit on them. I was shocked, I took that personally because I was the only one in the room with him when he said it.
Never saw him again. We have been calling persistantly and get a different person each time who seems to have no idea about our problem. I guess their systems don't allow remarks?
Okay, last week we talked to the Regional Manager and he said that he'd take care of it. I got up after having three hours of sleep and waited for the truck to show up for like eight hours. I had things to do that day and I wasted it waiting for these jerks.
The repairman is uber creepy too. He called me finally and said: "I know you live on the second floor. Would it be possible if I just fix your couch in your apartment? It would only take a couple of hours and you can even leave me there while you go out shopping or whatever. That way rather than having to hold onto your couch for over a week it would be one day." I told him I'd have to talk to the hubbie. If it took only like four hours why wouldn't I see it sooner than a week?
NO. You cannot stay in my apartment with me or without for HOURS. I don't have a big space and its something I'd prefer they do elsewhere. I called the store and told the RM how I'd prefer it. He said since it took so long for me to decide whether I wanted them to get it or come over, I was dropped to the bottom of the list and would have to wait longer. I was
I feel bad but the repairman makes me uncomfortable. There is just a creepy vibe about him... How could I get dropped in under a min? There was no time for the dude to even tell the place my answer. I was miffed. It was like 5pm and still no show. I called them and said yes I have stuff to do. The guy said: "Like what?" I wanted to say none of your damn business but I said errands.
Needless to say I was gone for one hour and by that point I was told they'd call me tomorrow. Never happpened. My hubbie and I are beyond furious. The couches have two payments left and they have completely fallen apart. I guarantee we will never buy from this company ever again.
I don't understand why they are giving us such hell. And why we have to pay for something that has the wood on the bottom completely caved in. I'd be fine if they'd just FIX the damn things. I'm sorry I'm just really annoyed and I don't know how to get them on the ball without yelling.
). Sent emails to corporate and insist on a response and satisfactory resolution. State your demands and make it clear what you want. Your demands of appropriate reponse time and repair of faulty product are perfectly reasonable. 
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