JCPenny, with the snide crew. (longish)

[unholypet]

Mom's in line at JCPenny, Dad and me standing nearby watching n waiting. This lady in front of Mom had been there 10minutes, arguing whether or not more of these items were on sale, even though she had gotten ALL of them from the racks and the cashier assured her there was nothing "in the back."

The lady kept on and on, started telling the cashier how her sons will love this n that, her husband hates this color but loves the feel , the way these denims feel on her ankles, etc. etc. The cashier was doing a commendable job on trying to look interested as the woman began whining at her about how her receipts showed how much she paid.

Dad: Well, this is gonna be fun. Look how bored and annoyed your Mom is.
Me: Yeah, I wonder why some folks have to tell you their whole lif story when you check em out. All that does is piss off most cashiers and the people behind you.
Dad: I don't give a rat's ass how little Timmy loves Spiderman.

The cashier offered to print her gift ones, which was a mistake.

Lady: Okay, well cancel my whole order, I want these with gift receipts, and these on just one, and this stack is getting some on their own..
Cash: Ma'am, if I cancel all of this I'm goin go to have to call my manager here, and it'll take twice as long. Howabout I prin receipts for everything you've purchased, and then when you get home you can decide what needs the receipt wrapped with it.
Lady: Well, call your manager.

So manager comes, and cancels it.

Me: It would've saved so much time to just print off all those receipts. Now the cashier is bogged down, the manager had to quit doing their job to do this, and that woman is making.... 13 people wait for nothing.
Dad: Yeah, but its how life is, Unholy Pet. You have people do that to you, too, right?
Me: True, but it still pisses me off when they won't take the easie-for-everyone offer. Wastes everyone's time, and my boss's money.

So now, the lady wants the check she just wrote back.

Cash: Ma'am I'll have to call the manage back again, and you'll have to pay for everything all over again, plus $35 for a returned check.
Lady: But I just GAVE it to you! Its RIGHT THERE!
Cash: I am not allowed to give you your check back once it is in our system. Your account has been charged and you have bought your items.

So cashier calls an angry manager again. Lady gets back her check. Lady goes back into talks about her kids and not letting the cashier take her money for that section of clothes.

Dad: What a shrew. Just let that poor woman do her job, you know? She's been arguing it every move.
Me: You know, I never noticed how soft this silk is. *rubs shirt she's been leaning on.*

Mom is pissed by now, and is glaring holes into this lady's skull.

Manager goes, woman starts paying, we wait wit baited breath as the gift receipts (all 65 of them,) print. Then, the cashier takes the final stack and gets it set up.

Lady: Can I pay $100 in cash, $50 on a card, $10 in change, and then a check on the rest?
Cash: Yes.. yes ma'am.

Me: *giggles* She'll do whatever it takes to get that woman out of here by now.
Dad: Yeah, look at the vein in that cashier's temple. I bet she could take that woman in a fight.

So, the million more receipts print, the woman waks off, the casher turns to the customers and apologizes.

Mom: No no, that's fine. Not your fault. I have my card here, and no coupons, just bag n go.
Guy behind Mom: Well I have about 400 pennies and I wanna pay with those.
Woman behind him: I'm not going anywhere unless your manager kisses all my toes.
People behind all of them:
Well when I get up there I want free candy!
I want chicken nuggets!
Where's the beef!
I demand my check back!

[Summerfly413]

That's why I like my store's gift reciepts. We don't print individual ones for individual things, just one for the whole transaction, but we can print up to 9 of them(at one time) for seperate items..if that makes sense.

And at least the people waiting in line seemed cool about it and had a sense of humor

[candyshopgirl]

SO let me get this straight.She paid for a returned check fee instead of just getting one gift reciept?What a total dumbass.I'm sursprised the manager let her do this crap.

[unholypet]

Yes it was rather ridiculous. I forget to mention we didn't change registers, because the other lines were almost to the exits, despite this woman causing our line to crawl =p

[AnaKhouri]

I sympathize with that poor cashier! It's been worse this year, but every year around this time we get the people who want to return some items and exchange them for other items, then they want me to put these items back because they changed their mind, and they need these items rung up separately from these items and to put them on 4 different credit cards...God Almighty, just get your shit straight already!

[bainsidhe]

Now excuse my ignorance, but I don't understand the whole check thing. If the manager did indeed cancel the order (as in void the sale), then he also voided the tender. True, the refund authorization may not clear the bank immediately, same goes for debit and credit cards, but I don't understand how that would be a $35 returned check fee. So if she paid by check and later returned items, they wouldn't give her money back, but also add a $35 fee? Something I'm missing here...

[Becks]

I'd...still be making fun of that woman.

But that's just me.

[Android Kaeli]

Now excuse my ignorance, but I don't understand the whole check thing. If the manager did indeed cancel the order (as in void the sale), then he also voided the tender. True, the refund authorization may not clear the bank immediately, same goes for debit and credit cards, but I don't understand how that would be a $35 returned check fee. So if she paid by check and later returned items, they wouldn't give her money back, but also add a $35 fee? Something I'm missing here...

I think it has something to do with returning something back for cash right away, like if you bought a bunch of stuff and it came up to X amount of dollars, wrote and paid for by check, then turned around to return it. That's where the fee comes from, to prevent fraud and people getting cash-back from checks. Other stores, like mine, have a ten-day waiting period on items that need to be returned by checks.

[unholypet]

Now excuse my ignorance, but I don't understand the whole check thing. If the manager did indeed cancel the order (as in void the sale), then he also voided the tender. True, the refund authorization may not clear the bank immediately, same goes for debit and credit cards, but I don't understand how that would be a $35 returned check fee. So if she paid by check and later returned items, they wouldn't give her money back, but also add a $35 fee? Something I'm missing here...

Voiding checks costs the reciever of the check some odd amount of money. Like if you recieve a check, go to cash it, the check is bad, you are charged an amount of money.

I'm not sure if it's everywhere, but that is the law in Tennessee. It has to do with banks transferring, which costs, so the fee is given to the reciever.

[CaroPhoenix]

Thank goodness gracious that my store doesn't do gift receipts. Gotta love that.

However, we do sell gift certificates. The buyer pays the tax on it so the person they give it to doesn't have to pay the tax on it. (When they use the certificate, we process it as a return so if they buy an item for $29.99 and they hand us a $20 certificate, we subtract the $20 from the $29.99 and then they only pay tax on the $9.99 remainder, not the tax on a $29.99 item. Did that make sense?)

[Elspeth]

goodness. And I feel guilty about having two orders when I do shopping for my mom. I try to have everything divided up. Heck I use the self checks just not to annoy the cashiers!

That lady needs to be slapped with a large chuck of wood, a lot

[PepperElf]

makes me wish the harpy had actually heard your statements....

would ahve been funny to see her face

[unholypet]

makes me wish the harpy had actually heard your statements....

would ahve been funny to see her face

She did, my Mom told us she kept cutting hr eyes at us. =p

[Big-box-retail-blues]

Voiding checks costs the reciever of the check some odd amount of money. Like if you recieve a check, go to cash it, the check is bad, you are charged an amount of money.

I'm not sure if it's everywhere, but that is the law in Tennessee. It has to do with banks transferring, which costs, so the fee is given to the reciever.

I hope you're on the other end of the state than me. Nothing personal but I do not want to run into that woman this year.

[unholypet]

I hope you're on the other end of the state than me. Nothing personal but I do not want to run into that woman this year.

I'm in West also.. Reelfoot Lake, Paducah (KY), Union City, and Jackson are the big areas around me.