I ordered a photo book from a drugstore chain's website. I did wait longer than I would have liked, but I needed to get digital photos from my sister so I could complete it first. The site clearly (even still) indicates that there is guaranteed delivery by 12/25 (in effect, today) if you order this item by December 18th with 3-5 business day delivery.
I ordered December 17th and got 2-day delivery. No sweat, right?
WRONG
I should have been nearly at my mom's (1.5 hours away) by now. Instead, I'm still waiting for my book - that is her main present from me (my sister and I are sharing a huge one for her too) - that is on a UPS truck that "should" be here sometime before 8pm.![EEK!](https://www.customerssuck.com/board/core/images/smilies/eek.png)
So I ordered it a day earlier than required, paid for faster shipping than required, and the time I'm going to have with my family tonight - and Christmas Eve is a big deal for us, tradition-wise - has been shortened.
I've spent 20 minutes on hold, to be told it was on the UPS truck. Thanks, I knew that already seeing as I do know how to use "track order here" feature. She said that there is processing time - I know that. I also know that if that processing time isn't calculated into the ordering deadlines that this company advertises for guaranteed delivery (you better believe I got a screenshot!), that might be considered illegal. Do they put the slower-ship time orders first in processing so they all can go out in time? That's hardly fair!
I did get upset, made sure to let the worker know I knew it wasn't her fault, but I wanted to talk to a supervisor as to WHY the company can guarantee something if done by X, I did more than that, and I'm STILL WAITING! No supervisors available, I'll have to get a call back. Probably in 5 days, the rate this is going.
Can you dispute charges on a debit card? I'm trying to get a hold of my sister to find out when she's going to her boyfriend's family's tonight so I know when I absolutely have to leave so we can have our family time (as my mom needs, seeing has her mom died not even a month ago). UPS has another 10 minutes. If they're not here, I better be getting a refund.
I ordered December 17th and got 2-day delivery. No sweat, right?
WRONG
I should have been nearly at my mom's (1.5 hours away) by now. Instead, I'm still waiting for my book - that is her main present from me (my sister and I are sharing a huge one for her too) - that is on a UPS truck that "should" be here sometime before 8pm.
![EEK!](https://www.customerssuck.com/board/core/images/smilies/eek.png)
So I ordered it a day earlier than required, paid for faster shipping than required, and the time I'm going to have with my family tonight - and Christmas Eve is a big deal for us, tradition-wise - has been shortened.
I've spent 20 minutes on hold, to be told it was on the UPS truck. Thanks, I knew that already seeing as I do know how to use "track order here" feature. She said that there is processing time - I know that. I also know that if that processing time isn't calculated into the ordering deadlines that this company advertises for guaranteed delivery (you better believe I got a screenshot!), that might be considered illegal. Do they put the slower-ship time orders first in processing so they all can go out in time? That's hardly fair!
I did get upset, made sure to let the worker know I knew it wasn't her fault, but I wanted to talk to a supervisor as to WHY the company can guarantee something if done by X, I did more than that, and I'm STILL WAITING! No supervisors available, I'll have to get a call back. Probably in 5 days, the rate this is going.
Can you dispute charges on a debit card? I'm trying to get a hold of my sister to find out when she's going to her boyfriend's family's tonight so I know when I absolutely have to leave so we can have our family time (as my mom needs, seeing has her mom died not even a month ago). UPS has another 10 minutes. If they're not here, I better be getting a refund.
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