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I'm typing this before the whole ordeal is even over, but as usual I'm optimistic that it's all taken care of and will be smooth sailing from this point on.
Before I begin: all voices and attitudes on everybody's part were always kept polite and patient.
My Mother, in a moment of holiday generosity, decided to buy a new refrigerator for my Boyfriend (now fiance!) and I for Christmas. She did the same thing last year with a washer and dryer that Boyfriend (BF) and she completely surprised me with, so I wanted to do the same to BF.
So to Sears we went because my Mom is from a small town where Sears is a retail god and because they price match. I had spent a few minutes glancing over the Consumer Reports she had shoved in my hand to pick the features and brand I wanted to lean toward. I had settled on a Counter Depth Dual Drawer Bottom Freezer with In-Door Ice and Water Dispenser by LG (seen here). I was stoked.
We get to Sears and are led to a very sweet sales girl I will call Jeanette (Because it rhymes with her name and three people in this story have the first initial of D). Mom tells her that we are in the market for 2 refrigerators, one for my and one for Mom's rental property. Jeanette sits down at the computer and pulls up the LG I wanted (they have it, but not on the floor) while Mom picks out her other fridge. Sadly, it turns out that the LG I want isn't available until Feb 27! So I ask Jeanette if she can help me find another brand with all the features that were important to me: In-Door Ice, Bottom Freezer Dual Drawers and Counter Depth. We find a GE Profile that is also in the warehouse, but not on the floor. She assures me it has In-Door Ice. (BF and I entertain a lot, so the ice dispenser is easier for our guests)
We order my fridge, but not Mom's as she's in less of a rush and they couldn't give her a price break for buying 2. The date is December 15th. The GE is delivered on the 21st and to my chagrin, has no In-Door Ice. Nor does it have enough room in the door shelves for all of BF's various Wasabi condiments.
So I try to call Jeanette. The phone just rings and rings. I wait a few hours and try again and am given the transfer-around. So Mom calls and gets through (WTF?) and speaks with Jeanette. Jeanette seems understanding and tells Mom that the LG is now available on Jan 9! So we say great, what do we do with the GE? Jeanette says to use it until the LG comes in. This process takes 2 days, all during which I get messages from Jeanette to the effect of "The delivery notes show the same model number of the fridge we ordered, so I don't understand what you're not happy about."
So we go in on the Sunday (Dec 28) after Christmas to get the LG ordered and start the return process for the GE. Jeanette is with another customer, so another sales woman helped us. She was nice, but seemed scattered. We order the LG for me, a Kenmore for Mom and start the return on the GE. All is well and good in the world.
If that were true, I wouldn't be here. A very dear friend of mine is SM at a new Best Buy in the area and has been bugging me to come see his new 'test store' (seems after a TON of research, they reorganized the store and pictures and in-store ads to be more geared to women and families. Even had a sales guy in TVs really explain what I needed to update my house for the digital conversion in Feb and he was really talking TO me, not above me. WEE! Anyway...) Dear friend shall be called Wayne as it also rhymes with his name. As does name. And drain. And blame...I digress. Wayne listens to me vent a little about the fridge mix ups and looks up the LG while I'm rambling (as you can see I'm wont to do) and it turns out he has one, in the box, right as we were speaking. He took me back to confirm it was the one I wanted.
So I called Sears to see if I could cancel my LG order and schedule a pick-up of the GE sooner than Feb. The automated service one goes through before getting a person told me that a pick-up was already scheduled for the 31st (Wednesday). I panicked a little, I admit. I couldn't figure out what Sears thought I was going to do for 2 months without a fridge, but I took a breath and ordered the fridge from Wayne who pushed through the delivery for Wednesday. On the way home, I call Sears and cancel the LG order.
Today (Dec 30) I get a confused call from Jeanette asking why I've cancelled the LG. I explain I found one at Best Buy that would be delivered tomorrow, that someone had scheduled me for a pick-up well before Feb 27th (and yes, I mentioned how that would leave me without refrigeration for 2 months) and that Mom still wants her Kenmore (being delivered on Friday). She seems to understand, thanks me and we hang up. Now I'm here.
I know Wayne won't let me down (we're going to his New Year's party tomorrow night, so he'll be the first to know if I'm thrilled or in need of a stiff drink), but the part of me that visits this site daily is afraid of encountering more cock ups and that turn me into an SC toward Sears (I'm worried the scheduled pick-up will be canceled and I'll have 2 fridges in my house). So thank you, dear reader, for following my ramblings for this long. I needed a good vent.
Before I begin: all voices and attitudes on everybody's part were always kept polite and patient.
My Mother, in a moment of holiday generosity, decided to buy a new refrigerator for my Boyfriend (now fiance!) and I for Christmas. She did the same thing last year with a washer and dryer that Boyfriend (BF) and she completely surprised me with, so I wanted to do the same to BF.
So to Sears we went because my Mom is from a small town where Sears is a retail god and because they price match. I had spent a few minutes glancing over the Consumer Reports she had shoved in my hand to pick the features and brand I wanted to lean toward. I had settled on a Counter Depth Dual Drawer Bottom Freezer with In-Door Ice and Water Dispenser by LG (seen here). I was stoked.
We get to Sears and are led to a very sweet sales girl I will call Jeanette (Because it rhymes with her name and three people in this story have the first initial of D). Mom tells her that we are in the market for 2 refrigerators, one for my and one for Mom's rental property. Jeanette sits down at the computer and pulls up the LG I wanted (they have it, but not on the floor) while Mom picks out her other fridge. Sadly, it turns out that the LG I want isn't available until Feb 27! So I ask Jeanette if she can help me find another brand with all the features that were important to me: In-Door Ice, Bottom Freezer Dual Drawers and Counter Depth. We find a GE Profile that is also in the warehouse, but not on the floor. She assures me it has In-Door Ice. (BF and I entertain a lot, so the ice dispenser is easier for our guests)
We order my fridge, but not Mom's as she's in less of a rush and they couldn't give her a price break for buying 2. The date is December 15th. The GE is delivered on the 21st and to my chagrin, has no In-Door Ice. Nor does it have enough room in the door shelves for all of BF's various Wasabi condiments.
So I try to call Jeanette. The phone just rings and rings. I wait a few hours and try again and am given the transfer-around. So Mom calls and gets through (WTF?) and speaks with Jeanette. Jeanette seems understanding and tells Mom that the LG is now available on Jan 9! So we say great, what do we do with the GE? Jeanette says to use it until the LG comes in. This process takes 2 days, all during which I get messages from Jeanette to the effect of "The delivery notes show the same model number of the fridge we ordered, so I don't understand what you're not happy about."
So we go in on the Sunday (Dec 28) after Christmas to get the LG ordered and start the return process for the GE. Jeanette is with another customer, so another sales woman helped us. She was nice, but seemed scattered. We order the LG for me, a Kenmore for Mom and start the return on the GE. All is well and good in the world.
If that were true, I wouldn't be here. A very dear friend of mine is SM at a new Best Buy in the area and has been bugging me to come see his new 'test store' (seems after a TON of research, they reorganized the store and pictures and in-store ads to be more geared to women and families. Even had a sales guy in TVs really explain what I needed to update my house for the digital conversion in Feb and he was really talking TO me, not above me. WEE! Anyway...) Dear friend shall be called Wayne as it also rhymes with his name. As does name. And drain. And blame...I digress. Wayne listens to me vent a little about the fridge mix ups and looks up the LG while I'm rambling (as you can see I'm wont to do) and it turns out he has one, in the box, right as we were speaking. He took me back to confirm it was the one I wanted.
So I called Sears to see if I could cancel my LG order and schedule a pick-up of the GE sooner than Feb. The automated service one goes through before getting a person told me that a pick-up was already scheduled for the 31st (Wednesday). I panicked a little, I admit. I couldn't figure out what Sears thought I was going to do for 2 months without a fridge, but I took a breath and ordered the fridge from Wayne who pushed through the delivery for Wednesday. On the way home, I call Sears and cancel the LG order.
Today (Dec 30) I get a confused call from Jeanette asking why I've cancelled the LG. I explain I found one at Best Buy that would be delivered tomorrow, that someone had scheduled me for a pick-up well before Feb 27th (and yes, I mentioned how that would leave me without refrigeration for 2 months) and that Mom still wants her Kenmore (being delivered on Friday). She seems to understand, thanks me and we hang up. Now I'm here.
I know Wayne won't let me down (we're going to his New Year's party tomorrow night, so he'll be the first to know if I'm thrilled or in need of a stiff drink), but the part of me that visits this site daily is afraid of encountering more cock ups and that turn me into an SC toward Sears (I'm worried the scheduled pick-up will be canceled and I'll have 2 fridges in my house). So thank you, dear reader, for following my ramblings for this long. I needed a good vent.
I AM the evil bastard!
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