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Little background. Before my husband and I were married we lived together and had bills in both our names.
We disconnected service and I had went to stay with a relative while he went to boot camp then we moved to South Carolina. Then again to Virginia. (In my error I forgot to give them the new address)
The final bill(s) catch up to me in Virginia 2 years later. I am sitting here looking at two bills at arrived. One in Mr Smith's name and One in Miss Jones name. SAME amount, SAME Service address SAME Dates. They changed one number at the end of the account number. So I call them..
Me: Trying not to get cheated (thoughts)
PG: Dumber than a box of rocks
MOD: As smart as a rock.
PG: Hello XYZ service this is Candy how can I help you?
Me Yeah I have these two bills (goes into details explained above)
PG: Yeah so you owe us the total of both bills (double money)
Me: No. Everything is the SAME we are getting billed twice.
PG: Oh What s your name
Me: Mrs Smith it used to be Miss Jones.
PG: You changed your name?
ME: .....yeah. Usuallly when two people get married, it is common for the wife to take the last name
PG: ............Oh. Can I talk to Mr Smith to verify this.
Me: Wel He is actually out to sea. I Can fax you the power of attorney I have.
Pg: Well when will he be back or what is a number I can reach him?
Me: I am sorry he is on a submarine out in the ocean. I don't have a number for him and his arrival is somewhere in 5-6 months.
PG: Ma'am don't try to trick me. A submarine is a sandwich not a ship.
Me:............................................... ........................
.....what?
PG: I hear people try and trick me, now give me a number now. He has to hav a cell phone.
Me: Miss Candy was it? A nuclear submarine is a vessel that dives deep under water. and Even if I wanted to call him, I can't.
PG: No. A SUB MAR INE is a Sandwich Look I eat them all the time Don't mess with me.
Me;....Honey,. it is a sandwich that is named after the ship. Just let me speak with your Supervisor.
PG: No I want you to apologize for trying to trick me.
Me; Supervisor please.
PG No Apologize
Me: Supervisor ...NOW
<click> Puts me on hold
I wait a few minutes.
MOD: Hello this is jane can i help you
Me; Yes I have this bill (explain again) and my husband is out to sea and can not be contacted for 5-6 months.
MOD. A fisherman that is gone for 5 months>?
Me; NO. My husband is a petty officer in the United. Stated. Navy. He is on a sub out to sea
MOD: Ma'am stop lying and give us his contact information.
Me; I am not lying. Geesh is there someone else I can contact?
MOD Yeah your husband to call us.
Me; I am sorry you will have to wait 5 months then. He is out to sea
MOD We aren't stupid a Sub is a food. You can fish on a food.
Me:
OK I am done talking to you. Please refer me to someone who I can talk to to straighten this out.
MOD: <Click> She hangs up
Mind you when I called this company the next day The guy I talked to was peeing his pants laughing so hard. He siad I NEED to pull up the tape on that one.
We disconnected service and I had went to stay with a relative while he went to boot camp then we moved to South Carolina. Then again to Virginia. (In my error I forgot to give them the new address)
The final bill(s) catch up to me in Virginia 2 years later. I am sitting here looking at two bills at arrived. One in Mr Smith's name and One in Miss Jones name. SAME amount, SAME Service address SAME Dates. They changed one number at the end of the account number. So I call them..
Me: Trying not to get cheated (thoughts)
PG: Dumber than a box of rocks
MOD: As smart as a rock.
PG: Hello XYZ service this is Candy how can I help you?
Me Yeah I have these two bills (goes into details explained above)
PG: Yeah so you owe us the total of both bills (double money)
Me: No. Everything is the SAME we are getting billed twice.
PG: Oh What s your name
Me: Mrs Smith it used to be Miss Jones.
PG: You changed your name?
ME: .....yeah. Usuallly when two people get married, it is common for the wife to take the last name
PG: ............Oh. Can I talk to Mr Smith to verify this.
Me: Wel He is actually out to sea. I Can fax you the power of attorney I have.
Pg: Well when will he be back or what is a number I can reach him?
Me: I am sorry he is on a submarine out in the ocean. I don't have a number for him and his arrival is somewhere in 5-6 months.
PG: Ma'am don't try to trick me. A submarine is a sandwich not a ship.
Me:............................................... ........................
.....what?
PG: I hear people try and trick me, now give me a number now. He has to hav a cell phone.
Me: Miss Candy was it? A nuclear submarine is a vessel that dives deep under water. and Even if I wanted to call him, I can't.
PG: No. A SUB MAR INE is a Sandwich Look I eat them all the time Don't mess with me.
Me;....
Honey,. it is a sandwich that is named after the ship. Just let me speak with your Supervisor.PG: No I want you to apologize for trying to trick me.
Me; Supervisor please.
PG No Apologize
Me: Supervisor ...NOW
<click> Puts me on hold
I wait a few minutes.
MOD: Hello this is jane can i help you
Me; Yes I have this bill (explain again) and my husband is out to sea and can not be contacted for 5-6 months.
MOD. A fisherman that is gone for 5 months>?
Me; NO. My husband is a petty officer in the United. Stated. Navy. He is on a sub out to sea
MOD: Ma'am stop lying and give us his contact information.
Me; I am not lying. Geesh is there someone else I can contact?
MOD Yeah your husband to call us.
Me; I am sorry you will have to wait 5 months then. He is out to sea
MOD We aren't stupid a Sub is a food. You can fish on a food.
Me:
OK I am done talking to you. Please refer me to someone who I can talk to to straighten this out.MOD: <Click> She hangs up
Mind you when I called this company the next day The guy I talked to was peeing his pants laughing so hard. He siad I NEED to pull up the tape on that one.
Wow.
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