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OK, so maybe not an SC depending on how you look at it, but the cashier and I (I was in line behind her) didn't appreciate this at all. This happened last week.
It was mid-afternoon and I managed to find a lane where someone was finishing out their order, cashier and customer were making friendly suburbanite-like small talk and both women are in their 50s. When it came time to pay, the customer pulls out her Visa bank card from a local credit union for hospital employees (I recognized the card because I have an account at the same credit union) and does the transaction as credit. This doesn't work, she tries again, no dice, she then asks where the ATM is, I'm a bit irked at this point as there is a line forming and she is moving with no urgency whatsoever. ATM is about 25 yards away and around a corner, but it can be seen if you walk to the edge of the check stand.
As soon as customer walks away the cashier apologizes and I politely smirked and told her she had no reason to apologize, 5 minutes go by and the rest of the customers have gone on to other lines, I didn't have much and it's my day off, so I stick around to see how this plays out. We get curious and walk to the bagging area to see where she went, she's not at the ATM or anywhere else we can see.
Cashier is pissed, calls a manager to void the transaction, and vents to me a bit about how inconsiderate that was to just walk off like that. I contested that she was probably embarrassed, but that she still should have said something to let her know she was leaving. She thanked me for my patience and explained what happened to the manager who voided the transaction and took SCs items, which included cookies and air freshener, nothing essential.
I've had this happen before and yes, it's embarrassing and is a bad time to find out you have less money than you thought, sometimes alot less, but I usually tell the cashier something along the lines of "I'm sorry, it looks like I need to straighten this out with my bank."
It was mid-afternoon and I managed to find a lane where someone was finishing out their order, cashier and customer were making friendly suburbanite-like small talk and both women are in their 50s. When it came time to pay, the customer pulls out her Visa bank card from a local credit union for hospital employees (I recognized the card because I have an account at the same credit union) and does the transaction as credit. This doesn't work, she tries again, no dice, she then asks where the ATM is, I'm a bit irked at this point as there is a line forming and she is moving with no urgency whatsoever. ATM is about 25 yards away and around a corner, but it can be seen if you walk to the edge of the check stand.
As soon as customer walks away the cashier apologizes and I politely smirked and told her she had no reason to apologize, 5 minutes go by and the rest of the customers have gone on to other lines, I didn't have much and it's my day off, so I stick around to see how this plays out. We get curious and walk to the bagging area to see where she went, she's not at the ATM or anywhere else we can see.
Cashier is pissed, calls a manager to void the transaction, and vents to me a bit about how inconsiderate that was to just walk off like that. I contested that she was probably embarrassed, but that she still should have said something to let her know she was leaving. She thanked me for my patience and explained what happened to the manager who voided the transaction and took SCs items, which included cookies and air freshener, nothing essential.
I've had this happen before and yes, it's embarrassing and is a bad time to find out you have less money than you thought, sometimes alot less, but I usually tell the cashier something along the lines of "I'm sorry, it looks like I need to straighten this out with my bank."
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