I think this fits here, I was going to post in OT, but well...
I went out yesterday morning to my favorite jewelry store to get a Valentine's Gift for my wife (it's also the anniversary of when I proposed 4 years ago).
I pick out what I want and the salesman asks me if I have an account. Now I've bought quite a few things at this store, so I thought I might have one (or at least a customer profile), turns out I didn't.
SM "Do you want to sign up for one? It's free"
Me "Well, what do you get with it"
SM "Well occasionally we offer 0% finance charges, and you'll get flyers in the mail when we have sales"
At this point his coworker hands me this months flyer and it does have a very nice sale going on next weekend on a diamond ring (which I might stop in and get for my wife as a "just because" gift).
So I say, sure let's do it.
At this point he starts asking me the questions for the app, now I knew it was a credit app, which I assumed was for the 0% financing, to see if I could get it when available, etc. To have it on file really.
The guy also was very "assuming" like Me "It's a construction company" Him "Are you a laborer?" But that didn't bother me, more like why do that?
Anyway, as I'm starting to think more about this (and look at the credit cards accept sign) I ask him how the financing works, do I have to get a credit card?
SM "Yes, you'll get a card in the mail in a few weeks"
See, I don't want a store credit card for this store, or any more stores. I have too many cards as it is, I'm canceling them one by one as stores fail, or I realize I don't use it, etc.
So I asked the guy if it would screw him up to cancel the whole thing, because I really don't want a card and I don't think I'd use it that much anyway.
So he tells me he can't cancel it, and that it's already gone through. And that I should wait until it comes in the mail and cancel it, or it'll cancel itself if I don't use it in 2 years.
I made my purchase and went home. I talked to my wife about it (because I was generally a little upset about the whole thing) and she told me I should call and tell them that I'm upset.
So I called the corporate customer service line and told them the above. The CSR asked if I wanted to file a complaint against SM and I told her no. That I just want them to know that they should really tell people an "account" gets you a store credit card. She promised to call the store manager right away.
I still don't feel right about the whole thing. Part of it was my misunderstanding, but I feel like the guy should have said "you'll get a store credit card" when he was telling me about it, so I would have said "no thank-you".
What do you think?
I went out yesterday morning to my favorite jewelry store to get a Valentine's Gift for my wife (it's also the anniversary of when I proposed 4 years ago).
I pick out what I want and the salesman asks me if I have an account. Now I've bought quite a few things at this store, so I thought I might have one (or at least a customer profile), turns out I didn't.
SM "Do you want to sign up for one? It's free"
Me "Well, what do you get with it"
SM "Well occasionally we offer 0% finance charges, and you'll get flyers in the mail when we have sales"
At this point his coworker hands me this months flyer and it does have a very nice sale going on next weekend on a diamond ring (which I might stop in and get for my wife as a "just because" gift).
So I say, sure let's do it.
At this point he starts asking me the questions for the app, now I knew it was a credit app, which I assumed was for the 0% financing, to see if I could get it when available, etc. To have it on file really.
The guy also was very "assuming" like Me "It's a construction company" Him "Are you a laborer?" But that didn't bother me, more like why do that?
Anyway, as I'm starting to think more about this (and look at the credit cards accept sign) I ask him how the financing works, do I have to get a credit card?
SM "Yes, you'll get a card in the mail in a few weeks"
See, I don't want a store credit card for this store, or any more stores. I have too many cards as it is, I'm canceling them one by one as stores fail, or I realize I don't use it, etc.
So I asked the guy if it would screw him up to cancel the whole thing, because I really don't want a card and I don't think I'd use it that much anyway.
So he tells me he can't cancel it, and that it's already gone through. And that I should wait until it comes in the mail and cancel it, or it'll cancel itself if I don't use it in 2 years.
I made my purchase and went home. I talked to my wife about it (because I was generally a little upset about the whole thing) and she told me I should call and tell them that I'm upset.
So I called the corporate customer service line and told them the above. The CSR asked if I wanted to file a complaint against SM and I told her no. That I just want them to know that they should really tell people an "account" gets you a store credit card. She promised to call the store manager right away.
I still don't feel right about the whole thing. Part of it was my misunderstanding, but I feel like the guy should have said "you'll get a store credit card" when he was telling me about it, so I would have said "no thank-you".
What do you think?
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