The other day, I was a prime witness to this scene:
At my store, we have a motorized scooter for people to scoot around the store in.
We keep it up front, charging, with the key at the service desk.
This one woman (who is a reg) just decided to throw a hissy fit because "This is the ONLY store that doesn't KEEP the key in the scooter!!!!!"
Luckily, the manager of GM, who also happens to be the owner's son, took the brunt of this. This woman kept yelling for a good 5 minutes about it, while he is explaining that it is store policy, etc., etc., etc.
OK, my story telling does *not* do this story justice, but she was being a cow about it.
The things is, there are always a number of cashiers, baggers, and/or management types around who always keep an eye out so we can grab the key ASAP. There is almost no waiting for it.
I think her real problem is, the last two times she came in, I was the only one around, and I don't know how to back the scooter up for her to use.
At my store, we have a motorized scooter for people to scoot around the store in.
We keep it up front, charging, with the key at the service desk.
This one woman (who is a reg) just decided to throw a hissy fit because "This is the ONLY store that doesn't KEEP the key in the scooter!!!!!"
Luckily, the manager of GM, who also happens to be the owner's son, took the brunt of this. This woman kept yelling for a good 5 minutes about it, while he is explaining that it is store policy, etc., etc., etc.
OK, my story telling does *not* do this story justice, but she was being a cow about it.
The things is, there are always a number of cashiers, baggers, and/or management types around who always keep an eye out so we can grab the key ASAP. There is almost no waiting for it.
I think her real problem is, the last two times she came in, I was the only one around, and I don't know how to back the scooter up for her to use.
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