Tweet
The Case of the Exploding Customer
I'm dropping this in sightings because it actually happened to my SM and not myself....
Well, today was… interesting to say the least.
I got to see a customer have a complete and absolute meltdown. Over game trade-ins.
You see, a customer came in today, wanting to trade in several games and get store credit on a card. Nothing really suspicious so far.
However, all of the games he has look like they’ve just been opened… like.. five minutes ago. Any gamer will attest there’s nothing like the smell of a freshly opened disc, and that scent goes away FAST.
But, he has games over various systems. Ps3, ps2, Wii and 360. Everything should be okay, right? Let’s see here… the titles were“Guitar Hero World Tour”, “Guitar Hero World Tour”, “Guitar Hero World Tour”, and “Guitar Hero World Tour”.
Hmmm….
Okay, so my store manager tells him that he can’t do the trade because the corporate office would see it as “suspicious”.
Customer goes from zero to asshole in 3 seconds. He starts screaming about how he’s never been so insulted, and that corporate wasn’t there and didn’t decide it was suspicious, HE did, meaning my manager. My manager actually tries to apologise and explain the situation to him, but the customer will have none of it!
“Do YOU have all the systems?!” he spouts, trying to make his point.
“Well, yeah, but why would I buy the same game for all of them?”
Here he just stammered and hemmed and hawed for a good twenty seconds before finally belting out, “WELL DO YOU HAVE FOUR KIDS?!?!”
Maybe it was just me, but that seemed like one loooooooong pause there.
Anyway it ended up with the guy demanding our corporate number, him telling my manager to stick his apology up his ass, and us calling the other stores in the area to warn them about this idiot.
Now I would think that most folks in this situation would listen to the reasoning, accept the apology, and either ask what they COULD do or go somewhere else.
Also, I saw that there were several cases on cheapass gamer lately where people were trying to sell loaded cards of trade in credit for cash at 1/3 or 1/2 of their value. Makes you wonder…..
Well, today was… interesting to say the least.
I got to see a customer have a complete and absolute meltdown. Over game trade-ins.
You see, a customer came in today, wanting to trade in several games and get store credit on a card. Nothing really suspicious so far.
However, all of the games he has look like they’ve just been opened… like.. five minutes ago. Any gamer will attest there’s nothing like the smell of a freshly opened disc, and that scent goes away FAST.
But, he has games over various systems. Ps3, ps2, Wii and 360. Everything should be okay, right? Let’s see here… the titles were“Guitar Hero World Tour”, “Guitar Hero World Tour”, “Guitar Hero World Tour”, and “Guitar Hero World Tour”.
Hmmm….
Okay, so my store manager tells him that he can’t do the trade because the corporate office would see it as “suspicious”.
Customer goes from zero to asshole in 3 seconds. He starts screaming about how he’s never been so insulted, and that corporate wasn’t there and didn’t decide it was suspicious, HE did, meaning my manager. My manager actually tries to apologise and explain the situation to him, but the customer will have none of it!
“Do YOU have all the systems?!” he spouts, trying to make his point.
“Well, yeah, but why would I buy the same game for all of them?”
Here he just stammered and hemmed and hawed for a good twenty seconds before finally belting out, “WELL DO YOU HAVE FOUR KIDS?!?!”
Maybe it was just me, but that seemed like one loooooooong pause there.
Anyway it ended up with the guy demanding our corporate number, him telling my manager to stick his apology up his ass, and us calling the other stores in the area to warn them about this idiot.
Now I would think that most folks in this situation would listen to the reasoning, accept the apology, and either ask what they COULD do or go somewhere else.
Also, I saw that there were several cases on cheapass gamer lately where people were trying to sell loaded cards of trade in credit for cash at 1/3 or 1/2 of their value. Makes you wonder…..
I don't suppose you have security cameras that could've recorded him in the act?
Comment