My wife and I headed to the 24 hour fitness to "officially" sign up (we got two year vouchers, any gym for $300 each). When it came time for the cards, they were having issues with the printers but should have the problems worked out in a few minutes. Neither my wife nor I are SCs so we said we'll do our workout and come back.
We do our workout and I'm waiting for my wife to finish her shower - they still can't print the badges. I jokingly told the sales manager that they should call their IT guy. Well, they did - he was out there today and "couldn't figure it out".
Really?
"So no one can print?"
"Right"
"To any of the three printers you have?"
"Yep"
"Are the printers directly on the network or though a print server?"
"I think directly on the network".
"So, the chances of all 3 printers or all the computers failing at the same time is slim to none. Next time your IT guy is here, have him check the router or switch to make sure it is accepting the print jobs correctly. It's a very small chance, but still one."
Then, a light goes off in my head.
"How about this - unplug one of them for about 2 minutes then plug it back in".
"What will that do?"
"It will clear out the print queue in the printer. If someone sent a bad print job to the printer nothing else will go though - like an accident on the road".
"But it is all the printers"
"Well, if you tried to print something and it didn't work, wouldn't you try a different printer? Whoever sent the bad print job probably did that, too".
"Let me go try that then (with a smile on his face). If this works, we'll have to put you on the payroll" (jokingly).
He goes and unplugs the printer and goes to help some other people. A couple of minutes later, he plugs it back in and leaves as it is warning up. Unfortunately, he didn't come back before we left but - there was a large stack of papers on the printer that wasn't there before.
When I go back tomorrow to pick up my pass I should ask if it helped.
We do our workout and I'm waiting for my wife to finish her shower - they still can't print the badges. I jokingly told the sales manager that they should call their IT guy. Well, they did - he was out there today and "couldn't figure it out".
Really?
"So no one can print?"
"Right"
"To any of the three printers you have?"
"Yep"
"Are the printers directly on the network or though a print server?"
"I think directly on the network".
"So, the chances of all 3 printers or all the computers failing at the same time is slim to none. Next time your IT guy is here, have him check the router or switch to make sure it is accepting the print jobs correctly. It's a very small chance, but still one."
Then, a light goes off in my head.
"How about this - unplug one of them for about 2 minutes then plug it back in".
"What will that do?"
"It will clear out the print queue in the printer. If someone sent a bad print job to the printer nothing else will go though - like an accident on the road".
"But it is all the printers"
"Well, if you tried to print something and it didn't work, wouldn't you try a different printer? Whoever sent the bad print job probably did that, too".
"Let me go try that then (with a smile on his face). If this works, we'll have to put you on the payroll" (jokingly).
He goes and unplugs the printer and goes to help some other people. A couple of minutes later, he plugs it back in and leaves as it is warning up. Unfortunately, he didn't come back before we left but - there was a large stack of papers on the printer that wasn't there before.
When I go back tomorrow to pick up my pass I should ask if it helped.
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