So the Greatest Customer of All Time and I have been dealing with a certain specialty car parts dealer that shall remain nameless here. They have now screwed up the same order, TWICE.
What we needed was a pair of leather pull straps.
They sent a pair of STRUTS.
Ok, strut...strap.....sounds similar. But I still have a copy of the order, and it quite clearly has the part number for the STRAPS on it. Not only that, but the struts are more expensive. Rather a dumb mistake.
So TGCOAT called them back, and I ended up speaking with them on a quasi-three way call, and we made DAMN CERTAIN they had the right part number. He also ordered a few other things at the same time. Sent back the wrong parts ON HIS OWN DIME, and today I stopped by his place to help install all the stuff (and by help I mean, I did it while he took a series of conference calls).
Open up the box....
The wrong part.....AGAIN!
They were at least closer this time. They were the pull straps.....but a different version for an earlier model year. I probably could have modified them to fit, but if I'd screwed up we wouldn't be able to exchange for the right part.
Unbelievable. The screw ups are so clearly on their end it's not even funny. Frankly, TGCOAT should not have had to pay the return postage the first time, but did because he isn't a SC.
He had me compose a carefully worded email that he will send, politely requesting that THEY fix THEIR mistake, but without it sounding angry and accusatory.
Seriously though, these guys deal exclusively in parts for this car, and should know better than this. I can see someone at a major parts dealer who works with many different makes and models making this sort of mistake, but not a specialty shop.
Jeeze.
Oh, and I found out that his HVAC blower motor is toasted. As in, flooded with water and rusted to hell and gone.
It's been a frustrating day.
What we needed was a pair of leather pull straps.
They sent a pair of STRUTS.
Ok, strut...strap.....sounds similar. But I still have a copy of the order, and it quite clearly has the part number for the STRAPS on it. Not only that, but the struts are more expensive. Rather a dumb mistake.
So TGCOAT called them back, and I ended up speaking with them on a quasi-three way call, and we made DAMN CERTAIN they had the right part number. He also ordered a few other things at the same time. Sent back the wrong parts ON HIS OWN DIME, and today I stopped by his place to help install all the stuff (and by help I mean, I did it while he took a series of conference calls).
Open up the box....
The wrong part.....AGAIN!
They were at least closer this time. They were the pull straps.....but a different version for an earlier model year. I probably could have modified them to fit, but if I'd screwed up we wouldn't be able to exchange for the right part.
Unbelievable. The screw ups are so clearly on their end it's not even funny. Frankly, TGCOAT should not have had to pay the return postage the first time, but did because he isn't a SC.
He had me compose a carefully worded email that he will send, politely requesting that THEY fix THEIR mistake, but without it sounding angry and accusatory.
Seriously though, these guys deal exclusively in parts for this car, and should know better than this. I can see someone at a major parts dealer who works with many different makes and models making this sort of mistake, but not a specialty shop.
Jeeze.
Oh, and I found out that his HVAC blower motor is toasted. As in, flooded with water and rusted to hell and gone.
It's been a frustrating day.
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