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This happened a few months ago, but one day, my dad offered to go out and get some lunch together and to get some more driving practice in before I scheduled my drivers test for my license (which I now have as of mid-July, and celebrated that, by going to the very same place as in this story). Since I didn't have work that day, I took him up on the offer, and 30 minutes latter, we were in Fork, Maryland, at a small American-Greek grill.
So we put our orders in at the counter, sit down, and have our Greek Subs (think sorta like a cheesesteak, except it's got thick slices of meat, mushrooms, onions, and a sauce of some sort), everything is going ok, and being a Wednesday at 1 P.M. it's pretty quiet, just us 2, 4 guys having lunch and a beer, a retiree, and a guy picking up for carry out, the manager sitting at a table next to ours doing some paper work and excel spreadsheets on his laptop and 2-3 staff.
Well. it was quiet until some woman came storming in... you could just tell with in 2 seconds of her walking in, that some fireworks were about to happen.
SC= Entitlement idiot
M= Awesome manager of the place
E=Employee
E: "hello, how can I help you"
SC: *Extremely Angry* "I want to make a complaint"
E: "Alright, then, please tell me the complaint"
Now at this point, the manager is quietly listening in for now, and all someone who doesn't know him, would assume that some guy had just stopped in for lunch and was handling some work on his laptop by his appearance.
And to make note, we've talked to him in the past, when he first opened up the place, he was very friendly, common sense kind of guy from what I knew.... or so I was still thinking
SC: *scans the desert/specials menu above the counter, then snotty* "You had a banner outside advertising regular/premium ice cream, but you only have Soft serve"
E: Ma'am, we only have Soft Serve, would you like some?"
SC: "NO! because it's soft serve and you advertised Premium/Regular"
E: Well I'm sorry ma'am, but that's all we have"
SC: "Well then, remove that banner, otherwise I'm going to report you for false advertising!"
E: "No... "
SC looks stunned and starts getting louder and angrier at the female employee
SC: "So your just going to keep on telling a lie to your customers?"
finally, at this point, the manager just leans back in his chair and started laughing
M: "Ma'am, I suggest you look at that banner again"
*SC glares towards our direction, to where the manager is seated*
SC: "This isn't any of your business!"
E: *smiling* "Actually... it IS his business... he's the Owner and Manager"
I had to look down for a minute to prevent my self from laughing at the look on SC's face
Restaurant 1- Idiot 0
SC: "Why's that?"
M: "Because if you actually bothered to read the banner in question, you'd notice it's advertising the Iced drinks we offer, such as Iced coffee, and NOT Ice cream
Restaurant 2- Idiot 0
SC *Blinks a few times* But. you don't have Premium/Regular ice cream and I...
M: *snarky/cynicaly* Will report me for not selling you food I neither carry nor advertise? Yea shame about that, so would you like some soft serve or Iced coffee that we advertise and do sell?
Restaurant 3- Idiot 0...
mean while I'm sitting there trying to stop my Otaku gamer self from shouting out "PWNED! or laughing my ass off
Except the SC went ballistic again
"Well that's not my only complaint"
me: *thinking* You can't be serious... you came in and made your self out as a fool... and your going for a second swing at it?... your loss lady, my lunchtime entertainment...
M: *Listening patiently* "And this second complaint is?"
SC: "Last Friday night, I was here with my two sons, and their spinach pies were soggy"
Fun fact time!: Guess which 20 yr old was also there on that Friday night, having dinner with his parents
Hint: His screen name begins White and ends with Wolf
Guess who he never saw there, nor complaining during that busy, night there.
Why.. the little gem of stupid standing there sounding like a whiny little fool
Manager: "Ok. and it's taken you 5 days to report it?
SC: "Well what do you mean?"
Manager: I would've rectified such an issue if you told me Friday night, it's now Wednesday. if it was that awful, why did you let them keep eating it?
SC: I uh. uhm..
Manager: *trying one more time at a kind gesture* "Now heres my question, do you still have your Receipt?
SC: "No."
Manager: "Sorry, nothing I can do"
SC: WHAT?!?! YOUR NOT GOING TO GIVE ME A REFUND OR GIVE ME A FREE MEAL?!"
M: "Your right, I should get right on that, and bend over backwards for one rude person who I would've rectified the situation for if hadn't they hadn't been screaming and bothering my customers and lose money just so that they come back and bother my Customers and Staff all over again."
SC: "IF I WENT AND COMPLAINED TO THE MANAGER AT ANOTHER RESTAURANT THEY WOULDN'T TREAT ME THIS WAY"
M: And that's their choice, or corporates choice.... however, since I'm the owner and manager of this place, this is my choice...
SC: *pulls out a 10 dollar bill and starts waving it in front of him* "See this? You're never getting this from me again! I'm never going to spend my money here again, and you'll go out of business!
M: *Sarcastic* "I'll shed a tear that I'll have one less person spending their money here, who I rather not have here in the first place
the SC's face just turned red, and she finally said: "I"m going to post your Restaurant name on a blog about how poor your service is! How do you feel about that! What do you have to say now."
The manager couldn't have been more calm and cool with what he said next
"Great... tell them also how you got banned from my restaurant by being rude to my customers and staff with your shouting and behavior. Get out"
SC looked stunned, opened her mouth, but only grumbled under her breath
I muttered: "Don't let the door hit you in the face, idiot"
But the prize winner went to one of the 4 guys who were having lunch and beer. He stood up, and spoke loud enough so that even the SC leaving heard it too:
"Hey I'd like to have one of those soggy spinach pies.I think their pretty good"
Everyone just broke out laughing at the idiot, and she quickly hustled back to her car
When my dad and I got up to leave, we talked to the manager, and joked a bit, and agreed with his reasoning, and decided to order some milk shakes to go, he instead, discounted them (and the guy with the retort got a free second beer, and discount for the rest of his table, as do the other 2 customers on their meals
Of course.. we got the discounts on the milk shakes, after the manager made sure it was fine if soft served ice cream was used.
So we put our orders in at the counter, sit down, and have our Greek Subs (think sorta like a cheesesteak, except it's got thick slices of meat, mushrooms, onions, and a sauce of some sort), everything is going ok, and being a Wednesday at 1 P.M. it's pretty quiet, just us 2, 4 guys having lunch and a beer, a retiree, and a guy picking up for carry out, the manager sitting at a table next to ours doing some paper work and excel spreadsheets on his laptop and 2-3 staff.
Well. it was quiet until some woman came storming in... you could just tell with in 2 seconds of her walking in, that some fireworks were about to happen.
SC= Entitlement idiot
M= Awesome manager of the place
E=Employee
E: "hello, how can I help you"
SC: *Extremely Angry* "I want to make a complaint"
E: "Alright, then, please tell me the complaint"
Now at this point, the manager is quietly listening in for now, and all someone who doesn't know him, would assume that some guy had just stopped in for lunch and was handling some work on his laptop by his appearance.
And to make note, we've talked to him in the past, when he first opened up the place, he was very friendly, common sense kind of guy from what I knew.... or so I was still thinking
SC: *scans the desert/specials menu above the counter, then snotty* "You had a banner outside advertising regular/premium ice cream, but you only have Soft serve"
E: Ma'am, we only have Soft Serve, would you like some?"
SC: "NO! because it's soft serve and you advertised Premium/Regular"
E: Well I'm sorry ma'am, but that's all we have"
SC: "Well then, remove that banner, otherwise I'm going to report you for false advertising!"
E: "No... "
SC looks stunned and starts getting louder and angrier at the female employee
SC: "So your just going to keep on telling a lie to your customers?"
finally, at this point, the manager just leans back in his chair and started laughing
M: "Ma'am, I suggest you look at that banner again"
*SC glares towards our direction, to where the manager is seated*
SC: "This isn't any of your business!"
E: *smiling* "Actually... it IS his business... he's the Owner and Manager"
I had to look down for a minute to prevent my self from laughing at the look on SC's face
Restaurant 1- Idiot 0
SC: "Why's that?"
M: "Because if you actually bothered to read the banner in question, you'd notice it's advertising the Iced drinks we offer, such as Iced coffee, and NOT Ice cream
Restaurant 2- Idiot 0
SC *Blinks a few times* But. you don't have Premium/Regular ice cream and I...
M: *snarky/cynicaly* Will report me for not selling you food I neither carry nor advertise? Yea shame about that, so would you like some soft serve or Iced coffee that we advertise and do sell?
Restaurant 3- Idiot 0...
mean while I'm sitting there trying to stop my Otaku gamer self from shouting out "PWNED! or laughing my ass off
Except the SC went ballistic again
"Well that's not my only complaint"
me: *thinking* You can't be serious... you came in and made your self out as a fool... and your going for a second swing at it?... your loss lady, my lunchtime entertainment...
M: *Listening patiently* "And this second complaint is?"
SC: "Last Friday night, I was here with my two sons, and their spinach pies were soggy"
Fun fact time!: Guess which 20 yr old was also there on that Friday night, having dinner with his parents
Hint: His screen name begins White and ends with Wolf
Guess who he never saw there, nor complaining during that busy, night there.
Why.. the little gem of stupid standing there sounding like a whiny little fool
Manager: "Ok. and it's taken you 5 days to report it?
SC: "Well what do you mean?"
Manager: I would've rectified such an issue if you told me Friday night, it's now Wednesday. if it was that awful, why did you let them keep eating it?
SC: I uh. uhm..
Manager: *trying one more time at a kind gesture* "Now heres my question, do you still have your Receipt?
SC: "No."
Manager: "Sorry, nothing I can do"
SC: WHAT?!?! YOUR NOT GOING TO GIVE ME A REFUND OR GIVE ME A FREE MEAL?!"
M: "Your right, I should get right on that, and bend over backwards for one rude person who I would've rectified the situation for if hadn't they hadn't been screaming and bothering my customers and lose money just so that they come back and bother my Customers and Staff all over again."
SC: "IF I WENT AND COMPLAINED TO THE MANAGER AT ANOTHER RESTAURANT THEY WOULDN'T TREAT ME THIS WAY"
M: And that's their choice, or corporates choice.... however, since I'm the owner and manager of this place, this is my choice...
SC: *pulls out a 10 dollar bill and starts waving it in front of him* "See this? You're never getting this from me again! I'm never going to spend my money here again, and you'll go out of business!
M: *Sarcastic* "I'll shed a tear that I'll have one less person spending their money here, who I rather not have here in the first place
the SC's face just turned red, and she finally said: "I"m going to post your Restaurant name on a blog about how poor your service is! How do you feel about that! What do you have to say now."
The manager couldn't have been more calm and cool with what he said next
"Great... tell them also how you got banned from my restaurant by being rude to my customers and staff with your shouting and behavior. Get out"
SC looked stunned, opened her mouth, but only grumbled under her breath
I muttered: "Don't let the door hit you in the face, idiot"
But the prize winner went to one of the 4 guys who were having lunch and beer. He stood up, and spoke loud enough so that even the SC leaving heard it too:
"Hey I'd like to have one of those soggy spinach pies.I think their pretty good"
Everyone just broke out laughing at the idiot, and she quickly hustled back to her car
When my dad and I got up to leave, we talked to the manager, and joked a bit, and agreed with his reasoning, and decided to order some milk shakes to go, he instead, discounted them (and the guy with the retort got a free second beer, and discount for the rest of his table, as do the other 2 customers on their meals
Of course.. we got the discounts on the milk shakes, after the manager made sure it was fine if soft served ice cream was used.
to the manager!
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