Geez, McDonalds....

[JoitheArtist]

I just sent this email to McDonalds, about my order this morning:

I visit this store quite frequently, as it is on my way home from work, and usually have no problems.

I went through the drive-thru this morning, and ordered 2 Egg McMuffins and a large soda. When I got to the window, I was given a Sausage McMuffin, a hashbrown patty, and a soda. I politely informed the woman at the window that my order was wrong, and stated that I had asked for 2 Egg McMuffins with a soda. She handed me a new bag, which contained 2 Sausage McMuffins. Once again, I handed it back and asked for my correct order. During this interchange, the woman at the window acted as though I was creating a needless hassle, and was rather rude. Finally, she handed me a third bag. I looked inside quickly, not wanting to hold up the line any more, and saw an Egg McMuffin on top. I decided to risk it, and accepted the order. When I got home, I found that I had still been given 1 Sausage McMuffin.

Is it really that hard to get a simple order right, especially when the customer has repeated it clearly? This incident will make me think twice about visiting your store.

Thank you for your time.

I hope I didn't come across as an SC/EW!

[RayvenQ]

Nope, not sucky or entitled sounded at all, you ordered what you wanted, you did not get what you ordered so you insisted on getting what you wanted/ordered/paid for, entirely reasonable.

[fma_fanatic]

Sounds like you went to the crappy McDonalds that's down the street from me.

I would suggest calling corporate on Monday too. I've found they're more responsive to calls, especially if it's a franchised location that isn't doing their job.

However, that didn't much good with the crappy one near me. They still suck horribly.

[HYHYBT]

Doesn't sound sucky to me in the least.

[Irving Patrick Freleigh]

Personally, I wouldn't have said "Is it really that hard to get a simple order right, especially when the customer has repeated it clearly?" I honestly found that a bit catty.

I think I would've said something like "Please emphasize the importance of filling orders accurately" instead. But that's just me.

Otherwise, this is a pretty good letter. I can appreciate the frustration of having to repeat yourself and get three incorrect orders.

[Akasa]

If/when you do call corp. Include date and time.

[fma_fanatic]

Personally, I wouldn't have said "Is it really that hard to get a simple order right, especially when the customer has repeated it clearly?" I honestly found that a bit catty.

I think I would've said something like "Please emphasize the importance of filling orders accurately" instead. But that's just me.

Otherwise, this is a pretty good letter. I can appreciate the frustration of having to repeat yourself and get three incorrect orders.

Considering that it was pointed out several times there was a mistake and it still wasn't fixed, it needs to be mentioned that the customer did their best to let them know there was a problem. Not catty in my book.

After the second time, it's just time to pull into a parking spot and just get your money back. It's not worth the hassle of trying to get something right when the employees just don't care to get it right.

[MrSunshineState]

Leo Getz warned you about the drive through 20 years ago

[LillFilly]

Nope, you were fine. Wonder what was up with them?

[KorporateKitty]

You didn't sound the *least* bit sucky, that's probably thew most polite and calm complaint I've ever read. There really is no excuse I can think of for getting the order wrong that many times, and it's very wrong of them to act annoyed at you, for just wanting what you ordered. :/

[ShadowTiger]

I don't put much faith in human memory these days. Not even my own. Whenever I want to order something from ... well, actually, almost anything or anyone these days, I generally get it down on paper and ensure it's legible.

Nevermind the fact that I am actually nearly incapable of speech. (Pretty bad speech impediment.) When it's written down, it's very difficult to get it wrong, because there can't be much room for communication errors. If your handwriting is illegible, that's one thing; but if they get it wrong despite being given a note, then there's something desperately wrong there.

Either they'll be relieved to get a note, (I would be.) or they'll just throw it out or confuse it with something else. Bleh.

[Food Lady]

Joi, I find it strange; it seems they really wanted you to have sausage! They even hid some under your egg mcmuffin

[BookstoreEscapee]

Personally, I wouldn't have said "Is it really that hard to get a simple order right, especially when the customer has repeated it clearly?" I honestly found that a bit catty.

I would agree, if she hadn't given them two opportunities to fix it, and they still got it wrong. At any rate, we've certainly seen much worse comments, and over smaller issues, too.

[Andara Bledin]

When it's written down, it's very difficult to get it wrong, because there can't be much room for communication errors. If your handwriting is illegible, that's one thing; but if they get it wrong despite being given a note, then there's something desperately wrong there.

That's one of the reasons I love ordering online with Pizza Hut.

And, the one time we got a pizza that wasn't at all what we wanted, I checked the order form before calling and realized that I had screwed up the order, and they had merely given me precisely what I asked for.

^-.-^

[Sheldonrs]

That's one of the reasons I love ordering online with Pizza Hut.

And, the one time we got a pizza that wasn't at all what we wanted, I checked the order form before calling and realized that I had screwed up the order, and they had merely given me precisely what I asked for.

^-.-^

A massage with a happy ending?