First post, yay me! I don't work right now so have no current stories, but this one definitely stood out!
My family and I all needed haircuts so we decided today was the best day, considering pictures with Santa and the kids are next week. Anyway, we got there and there was a bit of a wait so we settled in. Five minutes later, we hear this LOUD wailing and crying from a woman at the register with her husband and two children. Apparently they told the stylist that they wanted her to use a certain size clipper attachment for the top and a different one for the sides of her son's head, but they reversed the numbers so that the top would be really short with longer sides. She asked them if they were sure and they said yes, then when they saw the result they started freaking out telling her she has no business cutting hair, that she shouldn't be doing this, they are NOT paying! At this point hubby and I are holding both kids so they are nowhere near the commotion and the husband kept getting louder and louder. Finally another stylist told them if they can't quiet down that the police will be called.
We felt so bad for them! The stylist that did the cut fixed it the best she could, of course, but it wasn't her fault at all. She looked like she was going to burst into tears at any moment. When it was our turn she said, "If you're comfortable with me cutting your hair, I can take whoever is next."
The father will be calling the owner of the salon (he was ranting about that very thing) so I'm thinking I should make a call of my own or send a letter to the owner complimenting her staff on how well they handled the situation. Thoughts?
My family and I all needed haircuts so we decided today was the best day, considering pictures with Santa and the kids are next week. Anyway, we got there and there was a bit of a wait so we settled in. Five minutes later, we hear this LOUD wailing and crying from a woman at the register with her husband and two children. Apparently they told the stylist that they wanted her to use a certain size clipper attachment for the top and a different one for the sides of her son's head, but they reversed the numbers so that the top would be really short with longer sides. She asked them if they were sure and they said yes, then when they saw the result they started freaking out telling her she has no business cutting hair, that she shouldn't be doing this, they are NOT paying! At this point hubby and I are holding both kids so they are nowhere near the commotion and the husband kept getting louder and louder. Finally another stylist told them if they can't quiet down that the police will be called.
We felt so bad for them! The stylist that did the cut fixed it the best she could, of course, but it wasn't her fault at all. She looked like she was going to burst into tears at any moment. When it was our turn she said, "If you're comfortable with me cutting your hair, I can take whoever is next."
The father will be calling the owner of the salon (he was ranting about that very thing) so I'm thinking I should make a call of my own or send a letter to the owner complimenting her staff on how well they handled the situation. Thoughts?
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