Wherein a SC thinks my brother is rude

[Mr Hero]

My brother also works at a hotel, but since he doesn't have a username here I'm posting the story. I told him about the site just never signed up.

*Phone rings*
Brother: Opening hotel spiel
...
B: Repeating hotel spiel
...
B: Hello?
...
He hangs up. A few minutes later she calls back.
B: Opening spiel
SC: I said "hello" 3 times and you hung up. You were so rude!

SC then bitches to corprate. As usual, corprate kisses her ass and gives her a free upgrade.

[LillFilly]

Sounds like a dropped call on her end. Corporate doesn't have a spine, does it?

[Green_Fairy]

i hate it when corporate caves whenever a customer complains about the smallest thing. it just reinforces the bad behavior.

[Andara Bledin]

Ok, here's what you have to do anytime you have a call where you cannot hear anything on the other end. I know this because my company has a problem with Verizon cell phones muting people who call us, including the ones used by most of the employees. >.<

So, any time you have dead air, before you hang up, apologize, explain that you cannot hear them and request that if they need assistance to please call right back.

If there's really nobody there, it costs you nothing but a little bit of time, and if it's someone who'll get pissy like that bitch, it'll usually defuse the situation.

Of course, you'll still get people who are complete douchewaffles, but most people are understanding.

^-.-^

[sms001]

Beat me to it Andara. My closing spiel to dead air was "I'm sorry. I don't know if you can hear me, but I can't hear you. Please try calling back. Thank you."

In all the years I did that, only one person whinged - "Whadda ya mean you couldn't hear me! I heard you just fine. You hang up on people for your jollies?!?"

Yes. Yes I do. But I warn them very politely first......

[smileyeagle1021]

Andrea, that is actually now policy at the hotel (thanks to my suggestion I'd point out... that place won't survive without me I think), that we must repeat the greating three times, with at least 15 seconds between greetings and if after the third time there is no answer say "I'm sorry, I don't know if I can hear me, but I can't hear you, please try again for a better connection"

[Bliss]

say "I'm sorry, I don't know if I can hear me, but I can't hear you, please try again for a better connection"

You are unsure if you can hear yourself? wow, either it's a really noisy hotel, or the customers are finally getting to your brain!