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Due to my own lack of planning, it got to be my 2 week "window" for my next Depo injection and follow up Pap.....so it wouldn't really make much sense to hurry hurry and transfer my medical stuff and find a new doctor.
I have had many, many problems with the clinic and my doctor in general....the last snafu was my doctor putting down that she was an out of network provider and the insurance company initially charged me for my last entire Pap smear and Depo shot (several hundreds of dollars). I had to call the clinic and the insurance agency to get it cleared, and the insurance company found the discrepency.
So this morning I call to schedule my shot and Pap.
I give the receptionist my name, DOB, and doctor's name (this is how they look up your records, and I can only assume your latest history shows up after that, because every other time I've called, before I even get to say anything, they'll say "It looks like you are soon due for a Depo injection and a Pap" *or they'll just say Depo if it's not time for my Pap yet). Although because for the past year or so, they've had nurses scheduling appointments and not receptionists, I've been telling them what I want to schedule before we get to my info.
The receptionist says, "And you wanted to schedule a Depo injection and a Pap?" and I said "Correct".
She then says "It appears you haven't had a Pap smear in 2 years..."
I'll admit it, I cut her off, and said "I just had my last one in June of this year, and before that, it was December of last year..."
She answered "So you have your Paps every 6 months?"
I answered "Correct. And in between Paps, I just get my Depo injections..."
She ho-hummed and said she'd have to put me on hold.....fortunately, it was only a minute or so....now she magically found my records and saw that yes, I do get them every 6 months, and my shots are every 3, and I haven't missed a single one.
"And who was your doctor again?"
Bwah? It doesn't show on my records the doctor who performed the Pap?
I just swallowed hard and said my doctor's name, and asked if I could get an early appointment. The receptionist took it the wrong way and thought I meant that I wanted TWO seperate appointments.....*headdesk*
We finally got it figured out, but gahhh.....how annoying. I'm glad the clinic finally did away with nurses making appointments, since that's not their job and they are too busy for that stuff, but it seems like since they went back to receptionists doing it, no one's info is as up to date as it should be.
Next time, new doctor, new clinic.
I have had many, many problems with the clinic and my doctor in general....the last snafu was my doctor putting down that she was an out of network provider and the insurance company initially charged me for my last entire Pap smear and Depo shot (several hundreds of dollars). I had to call the clinic and the insurance agency to get it cleared, and the insurance company found the discrepency.
So this morning I call to schedule my shot and Pap.
I give the receptionist my name, DOB, and doctor's name (this is how they look up your records, and I can only assume your latest history shows up after that, because every other time I've called, before I even get to say anything, they'll say "It looks like you are soon due for a Depo injection and a Pap" *or they'll just say Depo if it's not time for my Pap yet). Although because for the past year or so, they've had nurses scheduling appointments and not receptionists, I've been telling them what I want to schedule before we get to my info.
The receptionist says, "And you wanted to schedule a Depo injection and a Pap?" and I said "Correct".
She then says "It appears you haven't had a Pap smear in 2 years..."
I'll admit it, I cut her off, and said "I just had my last one in June of this year, and before that, it was December of last year..."
She answered "So you have your Paps every 6 months?"
I answered "Correct. And in between Paps, I just get my Depo injections..."
She ho-hummed and said she'd have to put me on hold.....fortunately, it was only a minute or so....now she magically found my records and saw that yes, I do get them every 6 months, and my shots are every 3, and I haven't missed a single one.
"And who was your doctor again?"
Bwah? It doesn't show on my records the doctor who performed the Pap?
I just swallowed hard and said my doctor's name, and asked if I could get an early appointment. The receptionist took it the wrong way and thought I meant that I wanted TWO seperate appointments.....*headdesk*
We finally got it figured out, but gahhh.....how annoying. I'm glad the clinic finally did away with nurses making appointments, since that's not their job and they are too busy for that stuff, but it seems like since they went back to receptionists doing it, no one's info is as up to date as it should be.
Next time, new doctor, new clinic.
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