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I'm at this particular burger place once or twice a week, and I've been a late night regular there for a few years now. Sometimes the service is so so, sometimes it's great.
Tonight... I pulled up, it took almost 5 minutes before anyone even greeted me at the drive through. I know their script since friends have worked there, they just said "Can I help?"
I made my order... they didn't repeat it, just said "$5.xx". No pull ahead, no mention of which window to go to (they have 2 and it's pretty random when both are actually manned).
Get my order... get home. Oh look, the burger isn't right, at all. I go back, pull up to the drive through.. same guy gets on, but actually follows his script. I say "Uh yeah, I was here a few minutes ago and my order was messed up".
He says "Where is the burger now?" WTF?
I tell him right next to me.
"Do you uh, like want a slice of cheese for it?"
I'm already pissed off, asking me if I like, want a slice of cheese for it pisses me off more.
"You need to like, come in and talk to the manager". It can't be fixed in the drive thru? "No, you need to speak to the manager". Like, fine.
The manager was decent when I talked to him inside... but handed me a bag and said "I just gave you some fresh fries, it'll be just a minute for the burger, sorry about that".
So I sit.. and sit.. and sit. I finally get up again when I've watched 5 orders come and go. And say "Hey man, I'm sorry, but it's been nearly 20 minutes and I've watched 5 orders go through, what's going on?". He looks at me like I'm retarded and says "I gave you the burger, it's under the fresh fries".
I'm like... ok, I'm an idiot, sorry... but he told me to wait for the burger originally, and kept looking at me while I was in front of the registers.
Also, while I'm waiting, one of the cooks loudly asks the drivethru guy if he's hungry, then points and looks right at me and says "That asshole just came back saying you screwed up his order, we have to remake it".
Way to piss off a regular guys, way to go. Oddly though, even though I've been going there for ages, I didn't see a single person that I recognized tonight. Even the manager's name on the receipt was different.
Yes, I've already emailed their corporate office, though the last time I dealt with them it took nearly 6 months to get a reply, so my hopes aren't high. Too bad they make an amazing burger.
Tonight... I pulled up, it took almost 5 minutes before anyone even greeted me at the drive through. I know their script since friends have worked there, they just said "Can I help?"
I made my order... they didn't repeat it, just said "$5.xx". No pull ahead, no mention of which window to go to (they have 2 and it's pretty random when both are actually manned).
Get my order... get home. Oh look, the burger isn't right, at all. I go back, pull up to the drive through.. same guy gets on, but actually follows his script. I say "Uh yeah, I was here a few minutes ago and my order was messed up".
He says "Where is the burger now?" WTF?
I tell him right next to me.
"Do you uh, like want a slice of cheese for it?"
I'm already pissed off, asking me if I like, want a slice of cheese for it pisses me off more."You need to like, come in and talk to the manager". It can't be fixed in the drive thru? "No, you need to speak to the manager". Like, fine.
The manager was decent when I talked to him inside... but handed me a bag and said "I just gave you some fresh fries, it'll be just a minute for the burger, sorry about that".
So I sit.. and sit.. and sit. I finally get up again when I've watched 5 orders come and go. And say "Hey man, I'm sorry, but it's been nearly 20 minutes and I've watched 5 orders go through, what's going on?". He looks at me like I'm retarded and says "I gave you the burger, it's under the fresh fries".
I'm like... ok, I'm an idiot, sorry... but he told me to wait for the burger originally, and kept looking at me while I was in front of the registers.
Also, while I'm waiting, one of the cooks loudly asks the drivethru guy if he's hungry, then points and looks right at me and says "That asshole just came back saying you screwed up his order, we have to remake it".
Way to piss off a regular guys, way to go. Oddly though, even though I've been going there for ages, I didn't see a single person that I recognized tonight. Even the manager's name on the receipt was different.
Yes, I've already emailed their corporate office, though the last time I dealt with them it took nearly 6 months to get a reply, so my hopes aren't high. Too bad they make an amazing burger.
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