Okay, so, I'm shopping with my mother at a different location in the chain of fabric stores I work for. This one is closer to her house. I work at the one across town. I am quite obviously not in uniform as I'm wearing jeans and a bright red shirt. The uniform is khaki or black pants and a white collared shirt.
I go to grab something from a couple aisles over from where my mom is shopping and somebody taps me on my shoulder.
SC: Do you work here?
Me: Actually, I don't. You might recognize me from <my location> though.
SC: Well, I'm looking for-
Me: Ma'am, I'm sure any of the very bored ladies at the cut table would be happy to help you
SC: You're refusing to help me, then?
Me: Ma'am, I don't work at this store. I don't know where anything is. Not to mention I'm on my day off, my first in 12 days, and I'm shopping with my mother.
SC: See, this is why I don't shop at <my location>. You have horrible customer service.
She then walks away and goes to complain about me at the cut table.
The thing is, my store has great customer service. We're faster and nicer than almost any other store in our district. If we have 3 people working in the store, one cutting, one checking and one putting away freight with 2 people shopping in the store, both of the customers will go looking for the person putting away freight then complain when that person won't carry their fabric for them or cut it right there in the aisle. And it's not just one customer who will do this, it's all of them. My district manager witnessed it and has never seen anything like it.
I go to grab something from a couple aisles over from where my mom is shopping and somebody taps me on my shoulder.
SC: Do you work here?
Me: Actually, I don't. You might recognize me from <my location> though.
SC: Well, I'm looking for-
Me: Ma'am, I'm sure any of the very bored ladies at the cut table would be happy to help you
SC: You're refusing to help me, then?
Me: Ma'am, I don't work at this store. I don't know where anything is. Not to mention I'm on my day off, my first in 12 days, and I'm shopping with my mother.
SC: See, this is why I don't shop at <my location>. You have horrible customer service.
She then walks away and goes to complain about me at the cut table.
The thing is, my store has great customer service. We're faster and nicer than almost any other store in our district. If we have 3 people working in the store, one cutting, one checking and one putting away freight with 2 people shopping in the store, both of the customers will go looking for the person putting away freight then complain when that person won't carry their fabric for them or cut it right there in the aisle. And it's not just one customer who will do this, it's all of them. My district manager witnessed it and has never seen anything like it.
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