So yesterday, the Beau, my mother, and myself went to Ihop for breakfast. It was very crowded so we were pleasantly surprised when the hostess seated us right away. But that was about the end of the charm.
We were seated and she took off with out stopping to ask for our drink orders. Which we understood at first because it was very busy. She left a pitcher of coffee on the table... but no cups. For the three of us there was...2 napkins... 2 knives...and one fork. But they were busy so we waited. 5 minutes go by... nothing. By then we know what we want. Mom manages to flag down the hostess and asks for cups...before she can even ask for silver wear the girl just takes of...coming back 3 min later with our cups, and telling my mother very pointedly "You need to ask your server for things like this." ((might not sound rude...but it was the TONE of voice, I wanted to slap her))
And then we wait again. I think it took about 8-10 min this time. The server for our section kept walking past, helping other customers and ignoring us. Finally the MANAGER, shows up at our table.
"sorry for the wait folks... I have no clue where your server went. What can i get you"
We place our order ((and a request for silver wear)) and he leaves. It's busy so we wait quite a wile for our food. Which, while mostly tasty... was not great. My Hash-browns were burned, and my pancakes were still goo-ie in the center.![Crying](https://www.customerssuck.com/board/core/images/smilies/cry.gif)
During our meal no one came and checked on how we were doing, if we needed refills... nothing.
Not until we were finally done did our server show up. Only then asking if we needed anything. Just a box and the check please. and THAT took another 3 min.
In the end, since mom was paying, I think we ended up leaving about $1 tip for our meal... It was honestly the first time I thought that we should just forget the tip all together.
I don't want to assume anything, for all I know something could have happened, some information blunder that left us unattended. I really don't know...
Writing it out it might not sound so horrible... but it really wasn't a good way to start out the day. We were all very disappointed.
We were seated and she took off with out stopping to ask for our drink orders. Which we understood at first because it was very busy. She left a pitcher of coffee on the table... but no cups. For the three of us there was...2 napkins... 2 knives...and one fork. But they were busy so we waited. 5 minutes go by... nothing. By then we know what we want. Mom manages to flag down the hostess and asks for cups...before she can even ask for silver wear the girl just takes of...coming back 3 min later with our cups, and telling my mother very pointedly "You need to ask your server for things like this." ((might not sound rude...but it was the TONE of voice, I wanted to slap her))
And then we wait again. I think it took about 8-10 min this time. The server for our section kept walking past, helping other customers and ignoring us. Finally the MANAGER, shows up at our table.
"sorry for the wait folks... I have no clue where your server went. What can i get you"
We place our order ((and a request for silver wear)) and he leaves. It's busy so we wait quite a wile for our food. Which, while mostly tasty... was not great. My Hash-browns were burned, and my pancakes were still goo-ie in the center.
![Crying](https://www.customerssuck.com/board/core/images/smilies/cry.gif)
During our meal no one came and checked on how we were doing, if we needed refills... nothing.
Not until we were finally done did our server show up. Only then asking if we needed anything. Just a box and the check please. and THAT took another 3 min.
In the end, since mom was paying, I think we ended up leaving about $1 tip for our meal... It was honestly the first time I thought that we should just forget the tip all together.
I don't want to assume anything, for all I know something could have happened, some information blunder that left us unattended. I really don't know...
Writing it out it might not sound so horrible... but it really wasn't a good way to start out the day. We were all very disappointed.
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