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Reading this thread reminded me of an SC I witnessed a few years back. Although I get all my regular meds from the VA, little emergency scripts for asthma attacks and the like I pick up at my local drug stores (Rite Aid, Walgreens, etc), whichever is open and closest when I need it. So here I am at two or three in the morning, looking for an open pharmacy. Walgreens has a sign on their building that says "24 hr Pharmacy", but the light is off.
Now, I figured that the light was just broken (it happens) so I went inside to get my script filled so I could go home and get some sleep. As soon as I walked in I could hear some harpy giving someone hell about something (loud enough to hear the obnoxious tone, but not clear enough to make out what was being said). I get to the back of the store and the pharmacy is dark. Damn. There's no sign or anything explaining why the place is dark, but it's pretty clear from the open register drawer that no one's coming back anytime soon (the drawer had been pulled, and those of us in the know know what that means). So I start looking for someone who can tell me if they know of an alternate store that might have an open pharmacy.
That's when I encounter the Harpy and the poor CSM having to deal with her. Harpy is waving a crumpled piece of paper under the CSM's nose, the paper that *had* been taped to the drop-off window explaining to customers that the pharmacy was closed due to staffing reasons (so sorry about the inconvenience, yada yada yada).
Apparently, she doesn't care *why* the pharmacist got fired, she doesn't care that the techs aren't allowed to fill 'scripts on their own, she wants her meds *NOW*!!!Eleventy!11!! Doesn't their sign say 24 hr Pharmacy?!?!
Poor CSM isn't able to get a word in edgewise past this woman's EW ranting. Standing nearby is a coworker, trying to hide his snickering. When I hit him up for the story I learn that the pharmacist had not only been stealing narcotics, but had been selling them to store employees during business hours!!! One of the employees had ODed in the store and nearly died, and that was how the whole thing got to the management's attention. While this wouldn't normally be the kind of thing that employees are supposed to tell customers, these two had gotten tired of putting up with the bitching about a closed pharmacy and had been putting the blame squarely where it belonged. They had turned off the 24 hour sign in the hopes that it would deter people from coming in (D'oh!).
Since I'm not being a bitch about the closed pharmacy and can actually listen without cutting someone off, the coworker lets me know right away that there is a store not more than three blocks away with a pharmacy that's open, and even calls them to verify it before I head over.
The poor CSM still hadn't had a chance to tell the Harpy that by the time I left the store. For someone in such a hurry to get a prescription filled, she'd already wasted at least fifteen minutes on bitching about a closed pharmacy.
Now, I figured that the light was just broken (it happens) so I went inside to get my script filled so I could go home and get some sleep. As soon as I walked in I could hear some harpy giving someone hell about something (loud enough to hear the obnoxious tone, but not clear enough to make out what was being said). I get to the back of the store and the pharmacy is dark. Damn. There's no sign or anything explaining why the place is dark, but it's pretty clear from the open register drawer that no one's coming back anytime soon (the drawer had been pulled, and those of us in the know know what that means). So I start looking for someone who can tell me if they know of an alternate store that might have an open pharmacy.
That's when I encounter the Harpy and the poor CSM having to deal with her. Harpy is waving a crumpled piece of paper under the CSM's nose, the paper that *had* been taped to the drop-off window explaining to customers that the pharmacy was closed due to staffing reasons (so sorry about the inconvenience, yada yada yada).
Apparently, she doesn't care *why* the pharmacist got fired, she doesn't care that the techs aren't allowed to fill 'scripts on their own, she wants her meds *NOW*!!!Eleventy!11!! Doesn't their sign say 24 hr Pharmacy?!?!
Poor CSM isn't able to get a word in edgewise past this woman's EW ranting. Standing nearby is a coworker, trying to hide his snickering. When I hit him up for the story I learn that the pharmacist had not only been stealing narcotics, but had been selling them to store employees during business hours!!! One of the employees had ODed in the store and nearly died, and that was how the whole thing got to the management's attention. While this wouldn't normally be the kind of thing that employees are supposed to tell customers, these two had gotten tired of putting up with the bitching about a closed pharmacy and had been putting the blame squarely where it belonged. They had turned off the 24 hour sign in the hopes that it would deter people from coming in (D'oh!).
Since I'm not being a bitch about the closed pharmacy and can actually listen without cutting someone off, the coworker lets me know right away that there is a store not more than three blocks away with a pharmacy that's open, and even calls them to verify it before I head over.
The poor CSM still hadn't had a chance to tell the Harpy that by the time I left the store. For someone in such a hurry to get a prescription filled, she'd already wasted at least fifteen minutes on bitching about a closed pharmacy.
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