Ok, so for the last few weeks I've been going back and forth with EA Tech Support. I was playing one of their online games just fine for weeks, logging about 50 hours of playtime, then they released a patch. Now the game has become a laggy mess, but only that game. Other online games I play are just fine.
So, Now I have been dealing with upper level Tech Support, and the issue has them kind of stumped. I can understand this, as nothing is more frustrating than a few people having problems when everyone else is just fine. I've been running traces from my PC for them, providing specs, and turning off processes to test out different theories they have, but so far no luck.
So today I get a message from one of the guys there that made me stop and stare at my monitor in disbelief. His new theory? I can't connect because a network in Las Angeles is slower because it is Winter.
Winter.
He's trying to blame a networking problem on the season.
Frankly, I may have stepped into the realm of SC-ness, as I wrote back and called BS on this. I don't think a company who designs a game to be played mainly online gets to blame Mother Nature for thier defects (well, maybe if their office is damaged by high winds, meteors, mudslides, or random whales dropping in from orbit). If I had pulled out an excuse like that when I worked for a government contractor testing software, I would have been laughed out of the conference room.
Do any of our more networking-savvy members have an opinion on this? I'm strictly local support for my company, but this just seems like a completely ridiculous claim for them to make. Ok, time to calm down. Back to the soft, warm glow of WoW until I calm down.
So, Now I have been dealing with upper level Tech Support, and the issue has them kind of stumped. I can understand this, as nothing is more frustrating than a few people having problems when everyone else is just fine. I've been running traces from my PC for them, providing specs, and turning off processes to test out different theories they have, but so far no luck.
So today I get a message from one of the guys there that made me stop and stare at my monitor in disbelief. His new theory? I can't connect because a network in Las Angeles is slower because it is Winter.
Winter.
He's trying to blame a networking problem on the season.
Frankly, I may have stepped into the realm of SC-ness, as I wrote back and called BS on this. I don't think a company who designs a game to be played mainly online gets to blame Mother Nature for thier defects (well, maybe if their office is damaged by high winds, meteors, mudslides, or random whales dropping in from orbit). If I had pulled out an excuse like that when I worked for a government contractor testing software, I would have been laughed out of the conference room.
Do any of our more networking-savvy members have an opinion on this? I'm strictly local support for my company, but this just seems like a completely ridiculous claim for them to make. Ok, time to calm down. Back to the soft, warm glow of WoW until I calm down.
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